“I am having difficulty reducing the volume. It just turns off. Am I doing something wrong? Is there a manual.?”
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Thank you for your inquiry! If your Insignia™ RF Wireless Over-the-Ear Headphones are turning off when you try to lower the volume, you might be pressing the wrong button or holding it too long, which could be triggering the power-off function instead. Some models have multifunction buttons where a short press adjusts volume, but a long press powers the device off. Another possibility is that the battery is low, and the headphones are shutting down when you try to use certain features. Make sure the headphones are fully charged and try again. If the issue continues, it could be a hardware glitch, and resetting or re-pairing the headphones might help. For detailed instructions, you can refer to the user manual, which is usually available on the product page at Best Buy. Keith | Insignia Support
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