“The digital optical cable will not stay in the base or the TV. It doesn't go in either far enough to secure it in place. The older headphones (different brand) had no issues staying in place. Anyone know what the trick is to keep it secure?”
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Hi CowdogMom, We want to help you address this kind of issue. For us to assist you properly, I suggest to contact us at 1-877-467-4289 for further assistance. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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