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  • Angle. Insignia™ - RF Wireless Over-the-Ear Headphones - Black.
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  • Insignia - A Best Buy Brand video 0 minutes 22 seconds
  • Insignia - RF Wireless Over-the-Ear Headphones Features video 0 minutes 47 seconds

Insignia™ - RF Wireless Over-the-Ear Headphones - Black

Model:
NS-HAWHP2
SKU:
6281625
$109.99
Save $30
The comparable value is $139.99
Page Showing 81-100 of 477 questions
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  • QuestionHow can I cut up head set louder. It used to go louder? Can I reset ?

    Asked by Gina.

    • Answer To increase the volume on your Insignia™ RF Wireless Over-the-Ear Headphones, first ensure that the volume control buttons on the headphones are turned up to the desired level. Additionally, check the volume settings on your audio source, such as your TV or computer, to make sure they are not limiting the output. If the volume issue persists, you can try a basic reset by turning off the headphones, disconnecting them from any device, and then turning them back on after a few seconds. This simple reset can often resolve minor issues and restore the headphones to their optimal performance. Patricia | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionAre there replacement covers for the headphones?

    Asked by Peg.

    • Answer Thank you for your question about replacement covers for your Insignia RF Wireless Over-the-Ear Headphones. If your headphones are still within the 1-year manufacturer's warranty period from the date of purchase, please contact our support team directly for assistance. If your headphones are outside of the warranty period, we do not typically sell replacement covers directly. However, you may be able to find aftermarket replacement ear pads online from various third-party retailers that are compatible with your model of Insignia headphones. If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionDo your headphones work with TCL smart TVs?

    Asked by qb.

    • Answer Yes, Insignia™ RF Wireless Over-the-Ear Headphones can work with TCL smart TVs. These headphones can connect to your TCL smart TV using optical, RCA, or 3.5 mm audio outputs. Simply connect the transmitter to the TV using one of these methods, ensuring a proper connection. Patricia | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionAre their any headphones that will work with my receiver out optical?

    Asked by Headphonelooker.

    • Answer Usually Optical jacks are inputs only unless it's a VERY old AVR.

      Answered by labman

  • QuestionI had a LG tv before and the headphones worked well now I have a ruku TV when you go into settings the audio then audio out put you only have two choices (Earc (HDMI 1 or optical it must be optical as I cant get them to work with Earc

    Asked by Anonymous.

    • Answer Thank you, for sharing your experience. We're sorry to hear you're having trouble with your Insignia™ RF Wireless Over-the-Ear Headphones on your new Roku TV. Since the headphones worked well with your LG TV, it sounds like there might be a compatibility issue with the audio output settings on your Roku TV. To use the optical audio output, please follow these steps: Connect the optical cable securely from your Roku TV's optical output to the docking station of your headphones. In your Roku TV settings, navigate to Settings > Audio > Audio Output and select Optical. Make sure your headphones are set to receive the optical signal. Refer to the user manual for specific instructions on how to switch to optical input. If these steps don't resolve the issue, please reach out to our support team for further assistance. We're here to help!

      Answered by InsigniaCustomerSupport

  • Questionis this made in China

    Asked by Tvwonderatisle.

    • Answer Hi Tvwonderatisle. Thank you for your inquiry! The Insignia™ RF Wireless Over-the-Ear Headphones are indeed manufactured in China. This is quite common for many electronic products. If you have any other questions about these headphones or need information on another product, feel free to ask! Keith | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionMy headphones are not clear when right on my ears. They are clear if I hole them a short distance (1") away. What is this all about?

    Asked by carole.

    • Answer It sounds like you're experiencing an issue with the sound quality of your Insignia™ RF Wireless Over-the-Ear Headphones. Here are a few potential reasons and solutions: 1. Fit and Positioning: Sometimes, the positioning of the headphones on your ears can affect sound quality. Ensure the ear cups are properly aligned with your ears and that they form a good seal. Adjust the headband for a snug fit. 2. Interference: Wireless headphones can sometimes experience interference from other electronic devices. Try moving away from other wireless devices or sources of interference to see if the sound quality improves. 3. Volume Levels: Check the volume levels on both the headphones and the connected device. Sometimes, mismatched volume settings can cause distortion or unclear sound. 4. Battery Level: Ensure the headphones are fully charged. Low battery levels can sometimes affect performance. 5. Audio Source: The quality of the audio source can also impact sound clarity. Try playing different audio files or streaming from different sources to see if the issue persists. 6. Reset and Re-pair: Try resetting the headphones and re-pairing them with your device. This can sometimes resolve connectivity issues that affect sound quality. If these steps don't resolve the issue, it might be worth consulting the user manual or reaching out to Insignia customer support for further assistance. Let me know if there's anything else I can help with!

      Answered by InsigniaCustomerSupport

  • QuestionCan the Insignia -RF Wireless Over the ear headphones be used with ps5?

    Asked by KeithannS.

    • Answer Hello! Thank you for reaching out. Yes, our RF wireless headphones are compatible with the PS5 console. I hope this information is helpful. Please don't hesitate to ask if you have any further questions. - Carl | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionMy headphones didn’t come with an instruction manual. Is there one I can download?

    Asked by InstructionGuide.

    • Answer Yes, you can download the instruction manual for your Insignia™ RF Wireless Over-the-Ear Headphones from the Best Buy website. Just search for your headphone's model number and check the features tab. If you need help with any specific part of the manual, feel free to ask! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionWhere and I buy replacement ear pads for Insignia Digital Wireless Headphones NS-HAWHP2.

    Asked by sandrock.

    • Answer I was on the phone with Insignia for the same reason. They were unable to help but gave me part store by imcomposs. 855-975-6831 I tried calling them but no answer.

      Answered by Anonymous

  • QuestionIs there anyway to turn off headphones and listen to tv without unplugging headphones from the tv?

    Asked by Chris.

    • Answer The answer below from Patricia is not accurate. I have them them plugged into the earphone jack and turned the headphone off and the volume does not switch back to the TV. Please advise.

      Answered by DDra

  • QuestionDownload manual

    Asked by Judy.

    • Answer Hello, You can find our user manual on the Best Buy website. Simply enter your SKU or model number in the search bar, click on your item, and then scroll down to the "Features" section where you will find the user manual available for viewing. - Carl | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionGot 2 sets of headphones, attaching 1 set to TV via Optical. Connected RCA cables to the output & connected the other end to the RCA input on the other transmitter. Each transmitter is connected to their own power supply. Only get sound from set #1. HELP!

    Asked by RonM.

    • Answer It sounds like you're experiencing a common issue with multiple audio outputs. Here are a few steps to troubleshoot: 1. Ensure your TV's audio output settings are correctly configured. Go to the TV's audio settings and make sure the output is set to PCM (Pulse Code Modulation) instead of Dolby Digital or other formats. 2. Double-check all connections to ensure they are secure. Make sure the RCA cables are properly connected to both the TV and the second transmitter. 3. On the second set of headphones, try switching the input source. There might be a button on the headphones or the transmitter to change between optical and RCA inputs. 4. Turn off both transmitters and the TV, then turn them back on. This can sometimes reset the connection and resolve any issues. 5. Test each set of headphones individually to ensure both are working correctly. Connect each transmitter one at a time to see if they both receive audio when connected separately. If these steps don't resolve the issue, there might be a compatibility problem or a fault with one of the transmitters. In that case, contacting Insignia customer support for further assistance would be a good next step. If you need more help, feel free to ask!

      Answered by InsigniaCustomerSupport

  • QuestionAre the headphones A2DP compatible for Samsung TV?

    Asked by JohnnyJ.

    • Answer Hello! Thank you for reaching out. I would like to inform you that these headphones do not have A2DP functionality, as they use Radio Frequency to transmit signals to the headphones with the charging dock. I hope you find this information helpful. If you have any further questions, please feel free to ask! - Carl | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionHi I was given these recently and I get sound from both the tv and the headphones at the same time. How can I do headphones only? thx!

    Asked by kkjjkkjj.

    • Answer Hello! Thank you for reaching out. Unfortunately, you are unable to play sound through two devices simultaneously, such as headphones and your TV. To change the sound output to your headphones only, please go to "Settings" > "Display & Sounds" > "Audio Output" > "Digital Audio Format" and select either "PCM" or "Dolby Digital." I hope you find this information helpful. If you have any further questions, please don't hesitate to ask. Thank you! - Carl | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionAre these headphones available in store

    Asked by BGF.

    • Answer Thank you for your inquiry! The Insignia RF Wireless Over-the-Ear Headphones in black are available for purchase at Best Buy. You can check the availability at your local Best Buy store by visiting their website and entering your location details. This will provide you with the most accurate information on whether the headphones are in stock at a store near you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625

      Answered by InsigniaCustomerSupport

  • QuestionHow do I get the User Guide? Where is the tab for Support and Downloads?

    Asked by EarsNeedHelp43.

    • Answer Hi, To get the user manual for the Insignia™ RF Wireless Over-the-Ear Headphones, please visit this link: https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625. Once there, navigate to the Features section and then to Manuals and Guides. You can easily download the user guide from there. Patricia | Insignia Support

      Answered by InsigniaCustomerSupport

  • QuestionWe purchased our headphones in 2016 and have had no problems. This morning, when my husband put them on, he noticed that the black piece under the center underside appears to be cracking. Is there a way to repair this? Thanks.

    Asked by Cupcake.

    • Answer It’s great to hear that your Insignia™ RF Wireless Over-the-Ear Headphones have served you well since 2016! For the issue with the cracking black piece under the center underside, here are a few steps you can take: 1. Inspect the Damage: Carefully examine the cracked area to determine the extent of the damage. If it’s a minor crack, you might be able to fix it yourself. 2. Use Adhesive: For minor cracks, a strong adhesive like epoxy or super glue can be used to bond the cracked pieces together. Apply the adhesive carefully and allow it to dry completely before using the headphones again. 3. Reinforce with Tape: If the crack is more significant, you can reinforce the area with electrical tape or a similar strong tape. This can provide temporary support until you find a more permanent solution. 4. Contact Insignia Support: Since the headphones are several years old, it might be worth reaching out to Insignia customer support for advice. They might offer repair services or suggest replacement parts. 5. Professional Repair: If you’re not comfortable repairing the headphones yourself, consider taking them to a professional repair service. They can assess the damage and provide a more durable fix. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionInsignia headphones won't pair. Just keep blinking blue lights. Optical port used and bottom light on docking station is on. 2019 Sony Bravia doesn't recognize them, and neither does my phone.

    Asked by Jz.

    • Answer Copilot Sent by Copilot: It sounds like you’re having a frustrating experience with pairing your Insignia™ RF Wireless Over-the-Ear Headphones. Let’s try to troubleshoot this together: 1. Ensure Proper Mode: Make sure the docking station is in pairing mode. Press and hold the pairing button on the docking station for about five seconds until the blue light starts blinking rapidly. 2. Shorten Distance: Ensure the headphones are close to the docking station during the pairing process. 3. Reset Headphones: Turn off the headphones, then press and hold the power button for more than two seconds to turn them back on. The blue light should start blinking, indicating they are in pairing mode. 4. Check Connections: Ensure the optical cable is securely connected to both the TV and the docking station. Sometimes, a loose connection can cause pairing issues. 5. Pair with Phone: Try pairing the headphones with your phone again by turning on Bluetooth and selecting the headphones from the list of available devices. If they still don’t pair, try restarting your phone and attempting the pairing process again. If these steps don’t resolve the issue, there might be a problem with the headphones or the docking station. You might want to contact Insignia customer support for further assistance. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionThey have worked flawlessly until the last 2 years. Now i get a half hour use after fully charging them, started 2 months ago. How can i replace the battery or exchange them? I believe the battery is defective since the performance changed so quickly.

    Asked by JW.

    • Answer That's because they are worn out don't last forever, that being said it's a quality product 2 years is pretty good actually.

      Answered by Anonymous

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