Questions & Answers

Q: QuestionHow do I pair the headphones

Asked 1 year ago by Fallout.

• A:Answer Hi Fallout, to tunr on and pairing the headphones, please follow the steps below: Turning on and pairing the system 1.The docking station is turned on by plugging in the AC adapter. The Power/Pairing indicator on the docking station blinks (blue). 2.To turn on your headphones: • Press and hold (power) on the right earpiece for two seconds. • If the headphones are on the base, lift them off. The Power/Pairing indicator on headphone lights solid blue. 3.When the Power/Pairing indicator on the headphones and the Pairing indicator on the docking station both light solid blue, an active link is established between the headphones and the docking station. The system is now on and ready to use. If the power indicators on the headphones and docking station continue to blink once a second, they are no longer paired to each other. If this happens, follow these steps: • Make sure that the headphones and docking station are within range of each other (ideally in the same room). • Turn off the headphones and unplug the docking station. • Turn on the headphones and plug in the docking station. The blue LEDs on the headphones and docking station will blink fast when pairing. If the steps provided do not work, please feel free to call us Insignia Customer Service 1-877-467-4289 for further assistance. Mariepel C.| Insignia Products https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionI constantly have a problem with pairing. I hadn’t used for a while. I turned everything back on and all it does is blink blue. I’ve tried several times and they won’t pair so I can use them. PLEASE HELP!

Asked 2 years ago by blinkingblue.

• A:Answer Hello blinkingblue, We are very sorry to read you are experiencing this issue with one of our products. Please follow the steps below: 1. The docking station is turned on by plugging in the AC adapter. The Power/Pairing indicator on the docking station blinks (blue). 2. To turn on your headphones: • Press and hold (power) on the right earpiece for two seconds. OR • If the headphones are on the base, lift them off. The Power/Pairing indicator on headphone lights solid blue. 3. When the Power/Pairing indicator on the headphones and the Pairing indicator on the docking station both light solid blue, an active link is established between the headphones and the docking station. The system is now on and ready to use. If the power indicators on the headphones and docking station continue to blink once a second, they are no longer paired to each other. If this happens, follow these steps: • Make sure that the headphones and docking station are within range of each other (ideally in the same room). • Turn off the headphones and unplug the docking station. • Turn on the headphones and plug in the docking station. The blue LEDs on the headphones and docking station will blink fast when pairing. For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST. Chelsea Insignia Support Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionI just bought these for my Dad. Only get audio through the left earphone, I do not see anything in the user guide that covers that issue.

Asked 2 years ago by Jobak.

• A:Answer I would bring them back to the store and get another pair.

  Answered 2 years ago by JudyNVerified Purchase

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Q: Questiondoes this come with 2 headphones?? If not how much for second headphone

Asked 2 years ago by bear.

• A:Answer Comes with just the one (great) headphone. You would need to buy 2 to get 2.

  Answered 2 years ago by KatyAustin

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Q: QuestionHi... Can this headpone be pair to a receive?

Asked 2 years ago by Angelo.

• A:Answer I bought them to be paired with my TV so I could hear the TV in our nearby kitchen area. They could not be paired with our TV so I returned them. I had a technician try to do it but our TV is not set up to do that.

  Answered 2 years ago by InezVerified Purchase

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Q: QuestionDoes this connect to tv with Bluetooth or do I have to connect with included wires

Asked 2 years ago by Alonzo.

• A:Answer connect with included wires

  Answered 2 years ago by AnitaFVerified Purchase

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Q: Questionwhen will NS-HawhP2 headphones go on sale?

Asked 2 years ago by Sbole.

Q: QuestionHow do I listen to Netflix or other streaming shows and TV? They work beautifully with TV but not Netflix, Amazon Prime or other streaming channels.

Asked 2 years ago by Debbie.

• A:Answer My headphones work with all of the above.

  Answered 2 years ago by FranklinC

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Q: QuestionAre there replacements for the ear pads?

Asked 2 years ago by jellzee.

• A:Answer yes, thru Amazon

  Answered 4 months ago by JeffreyVerified Purchase

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Q: QuestionMy husband needs to have earphones for watching TV and he's been unsuccessful finding ones compatible with a Samsung Smart TV with a sound bar. Are these?? Thank you!

Asked 2 years ago by SupportiveWife.

• A:Answer Have complete hearing loss left ear. These are the best for me without breaking the bank. Adjustable sound, for the headphones only. Comfortable and blocks other noise in room. Was easy to setup with my SHARP 70” TV.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: Questionwhy does charging station and headset stay red not green if charging?

Asked 2 years ago by Anonymous.

• A:Answer My head set only stays charged 0nly for about 20 minutes, then needs recharged. Any ideas or answers. do the charging terminals ever need to be cleaned and with what. Thank you, Steve

  Answered 1 year ago by Anonymous

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Q: QuestionWhat is the warranty

Asked 2 years ago by Elle.

• A:Answer 1 year from date of purchase

  Answered 2 years ago by JudyNVerified Purchase

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Q: QuestionHeadphones worn out, station still good, can I buy a replacement headphone? Insignia wireless optical tv headphones.

Asked 2 years ago by Charles.

• A:Answer They’ll make you buy a whole new tging this is why I always get the replacement plan

  Answered 2 years ago by jamiVerified Purchase

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Q: QuestionHeadphones won’t stay charged

Asked 2 years ago by Help.

• A:Answer Headphones need to be placed exactly on the 2 pins that are on the base. Red circle will light up on charger base. Headphones are charged when circle turns blue.

  Answered 2 years ago by JudyNVerified Purchase

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Q: Questionmy headphones interfere with my wireless joey for my tv, anything I can do to prevent this

Asked 2 years ago by Anonymous.

Q: QuestionHow do I hook these up to my Midco TiVo mini?

Asked 2 years ago by Maxie.

• A:Answer Hi Maxie, to hook up the wireless headphone to your Midco TiVo mini, please see the instructions below: If your audio source device (a TV in the example shown) only has one audio output, but you want to connect it to both the docking station and a stereo system or home theater, do this. 1.Connect one end of the RCA cable (included) to the red and white AUDIO IN ports on the docking station. 2.Connect the other end into the red and white audio out ports on your audio source device. 3.Connect one end of another RCA cable (not included) to the red and white AUDIO OUT ports on the docking station. 4.Connect the other end into the red and white audio in ports on your stereo system or home theater. The audio should now play through your home theater speakers (check the manual for your home theater system to activate its RCA inputs). 5.Press (input source) on the headphones or dock to change the input to RCA. The source indicator on the base lights white to show which source is selected.

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhen will a supply of new headphones be available?

Asked 2 years ago by jurb.

Q: QuestionNo voice sound out of my headset, just noise sound? How do I get the sound back to normal?

Asked 2 years ago by Dunk.

• A:Answer I had the same problem when trying to use the fiber optic connection with two different headphones so i returned them.

  Answered 2 years ago by eagle071Verified Purchase

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Q: QuestionCan I order just the remote for these headphones? Mine has walked away. I need them to switch from audio back to video.

Asked 2 years ago by Chemprof.