Questions & Answers
- Model:
- NS-HAWHP2
- |
- SKU:
- 6281625
Q: QuestionWhen using the ear phones, will other people in the room be able to hear the normal speakers on the tv?
Asked by Bernie.
- A:Answer Hi Bernie! Thanks for inquiring about our Insignia™ - RF Wireless Over-the-Ear Headphones. It actually depends on the television you have; you might need to check first if it supports simultaneous audio. I hope this answers your question. Have a great day! - James | Insignia Support | https://www.bestbuy.com/site/insignia-rf-wireless-over-the-ear-headphones-black/6281625.p?skuId=6281625
Answered by InsigniaCustomerSupport

Q: QuestionDocking station light is blue with a white light below it
Asked by Amp82.
- A:Answer yes, but still never worked, could not connect base tosource
Answered by trush
Q: QuestionThe headset broke in half. Can I just buy that part?
Asked by cust1949.
- A:Answer Hi there! For replacement parts, you may send us an email [email protected] for further assistance. We'll be more than happy to assist you regarding this matter. Insignia Support Angela www.insigniaproducts.com/support
Answered by InsigniaCustomerSupport

Q: QuestionMy insignia NS-HAWHP2 headphones work with the optical connection and pcm audio setting BUT NO SOUND COMED OUT OF MY TV
Asked by Skm.
- A:Answer If you have a cable box, plug into that to get both.
Answered by MichaelC
Q: QuestionCan I purchase the same Headphones and hook them to Two different TVs? Will they work independently, or will they pick up both broadcasts from the stands?
Asked by Anonymous.
- A:Answer Yes, my mother has 1 for the kitchen tv and 1 for the living room tv
Answered by Anonymous
Q: QuestionCan I use this headphones with my cellphone?
Asked by Me.
- A:Answer Hi there, yes it can use to cellphone through bluetooth. Mariepel C.| Insignia Products https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionMy insignia head set buzzing on movie but works on regular tv
Asked by Jojo.
- A:Answer Hi, We want to make sure that you are comfortable when using our products. For us to further assist you, you may contact us directly at (877) 467-4289 so we can check possible options to address the issue. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionDoes the charging stand have an optical input port ?
Asked by JIM43.
- A:Answer Hello JIM43, You can connect one end of a digital optical cable into the DIGITAL OPTICAL IN port on the docking station. Plug the other end of the digital optical cable into the digital optical output port on a TV, stereo system, home theater, or other audio source. Press (input source) on the headphones or dock to change the input to OPTICAL. The OPTICAL source indicator on the base lights white. For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST. Chelsea Insignia Support Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionMy headphones started making a loud buzzing sound. Any idea what is wrong or how I can stop this? I have turned them off and unplugged them and that didn't help.
Asked by Picayune.
- A:Answer No idea. Try contacting the manufacturer. They often can help.
Answered by MountainLaurel
Q: QuestionIs it usable with multiple sources? example- listen to youtube on PC and then switch to podcasts on my phone?
Asked by Chris.
- A:Answer This product only allows you to use one audio source at a time. Dina || Insignia Support || https://www.bestbuy.com/insignia
Answered by InsigniaCustomerSupport

Q: QuestionWhat is causing heavy static as soon as I take it off the charger
Asked by Anonymous.
- A:Answer Try unplugging it and then re-plug it back in. I have sometimes lost signal. Also check your TV setting to make sure you’re using the hdmi or optic channel for the headphones. Hope this helps.
Answered by Pastordave
Q: QuestionThe volume fades in and out. How do I correct this ?
Asked by LUCKY.
- A:Answer Make sure that all of the cables are connected correctly and that the cables are not connected to the AV input jacks on your TV, or the AV Output jacks of the docking station. Ensure that the Power/Pairing indicators of the headphones and Pairing indicator on the docking station turn solid blue. Dina || Insignia Support || https://www.bestbuy.com/insignia
Answered by InsigniaCustomerSupport

Q: QuestionI see three colors red green blue.What do they indicate ?
Asked by LUCKY.
- A:Answer Blue stays on if the headphone and docking station are paired. Blinks if the headphone and docking station are pairing. Red - blinks three times a minute if the headphone batteries are low. Lights when the batteries are charging. It turns green when the headphones are charged. Dina || Insignia Support || https://www.bestbuy.com/insignia
Answered by InsigniaCustomerSupport

Q: QuestionCan i buy a replacement headphone if needed?
Asked by Pjd.
- A:Answer Hi Pjd, Yes, it can purchased. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionThe digital optical cable will not stay in the base or the TV. It doesn't go in either far enough to secure it in place. The older headphones (different brand) had no issues staying in place. Anyone know what the trick is to keep it secure?
Asked by CowdogMom.
- A:Answer Hi CowdogMom, We want to help you address this kind of issue. For us to assist you properly, I suggest to contact us at 1-877-467-4289 for further assistance. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionHow do I connect to the headphones
Asked by Anonymous.
- A:Answer Hi, Here is the link for the Quick Setup Guide: https://files.bbystatic.com/lqsgH7ma2mhacd6YANf8aQ%3D%3D/User%2BGuide. Renee, Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionHow do I pair the headphones
Asked by Fallout.
- A:Answer Hi Fallout, to tunr on and pairing the headphones, please follow the steps below: Turning on and pairing the system 1.The docking station is turned on by plugging in the AC adapter. The Power/Pairing indicator on the docking station blinks (blue). 2.To turn on your headphones: • Press and hold (power) on the right earpiece for two seconds. • If the headphones are on the base, lift them off. The Power/Pairing indicator on headphone lights solid blue. 3.When the Power/Pairing indicator on the headphones and the Pairing indicator on the docking station both light solid blue, an active link is established between the headphones and the docking station. The system is now on and ready to use. If the power indicators on the headphones and docking station continue to blink once a second, they are no longer paired to each other. If this happens, follow these steps: • Make sure that the headphones and docking station are within range of each other (ideally in the same room). • Turn off the headphones and unplug the docking station. • Turn on the headphones and plug in the docking station. The blue LEDs on the headphones and docking station will blink fast when pairing. If the steps provided do not work, please feel free to call us Insignia Customer Service 1-877-467-4289 for further assistance. Mariepel C.| Insignia Products https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionI constantly have a problem with pairing. I hadn’t used for a while. I turned everything back on and all it does is blink blue. I’ve tried several times and they won’t pair so I can use them. PLEASE HELP!
Asked by blinkingblue.
- A:Answer Hello blinkingblue, We are very sorry to read you are experiencing this issue with one of our products. Please follow the steps below: 1. The docking station is turned on by plugging in the AC adapter. The Power/Pairing indicator on the docking station blinks (blue). 2. To turn on your headphones: • Press and hold (power) on the right earpiece for two seconds. OR • If the headphones are on the base, lift them off. The Power/Pairing indicator on headphone lights solid blue. 3. When the Power/Pairing indicator on the headphones and the Pairing indicator on the docking station both light solid blue, an active link is established between the headphones and the docking station. The system is now on and ready to use. If the power indicators on the headphones and docking station continue to blink once a second, they are no longer paired to each other. If this happens, follow these steps: • Make sure that the headphones and docking station are within range of each other (ideally in the same room). • Turn off the headphones and unplug the docking station. • Turn on the headphones and plug in the docking station. The blue LEDs on the headphones and docking station will blink fast when pairing. For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST. Chelsea Insignia Support Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionI just bought these for my Dad. Only get audio through the left earphone, I do not see anything in the user guide that covers that issue.
Asked by Jobak.
- A:Answer I would bring them back to the store and get another pair.
Answered by JudyN
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