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  • QuestionMy insignia head set buzzing on movie but works on regular tv

    Asked by Jojo.

    • Answer Hi, We want to make sure that you are comfortable when using our products. For us to further assist you, you may contact us directly at (877) 467-4289 so we can check possible options to address the issue. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionDoes the charging stand have an optical input port ?

    Asked by JIM43.

    • Answer Hello JIM43, You can connect one end of a digital optical cable into the DIGITAL OPTICAL IN port on the docking station. Plug the other end of the digital optical cable into the digital optical output port on a TV, stereo system, home theater, or other audio source. Press (input source) on the headphones or dock to change the input to OPTICAL. The OPTICAL source indicator on the base lights white. For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST. Chelsea Insignia Support Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionMy headphones started making a loud buzzing sound. Any idea what is wrong or how I can stop this? I have turned them off and unplugged them and that didn't help.

    Asked by Picayune.

    • Answer No idea. Try contacting the manufacturer. They often can help.

      Answered by MountainLaurel

  • QuestionIs it usable with multiple sources? example- listen to youtube on PC and then switch to podcasts on my phone?

    Asked by Chris.

    • Answer This product only allows you to use one audio source at a time. Dina || Insignia Support || https://www.bestbuy.com/insignia

      Answered by InsigniaCustomerSupport

  • QuestionWhat is causing heavy static as soon as I take it off the charger

    Asked by Anonymous.

    • Answer Try unplugging it and then re-plug it back in. I have sometimes lost signal. Also check your TV setting to make sure you’re using the hdmi or optic channel for the headphones. Hope this helps.

      Answered by Pastordave

  • QuestionThe volume fades in and out. How do I correct this ?

    Asked by LUCKY.

    • Answer Make sure that all of the cables are connected correctly and that the cables are not connected to the AV input jacks on your TV, or the AV Output jacks of the docking station. Ensure that the Power/Pairing indicators of the headphones and Pairing indicator on the docking station turn solid blue. Dina || Insignia Support || https://www.bestbuy.com/insignia

      Answered by InsigniaCustomerSupport

  • QuestionI see three colors red green blue.What do they indicate ?

    Asked by LUCKY.

    • Answer Blue stays on if the headphone and docking station are paired. Blinks if the headphone and docking station are pairing. Red - blinks three times a minute if the headphone batteries are low. Lights when the batteries are charging. It turns green when the headphones are charged. Dina || Insignia Support || https://www.bestbuy.com/insignia

      Answered by InsigniaCustomerSupport

  • Questiondoes this headset wok with a Roku TV

    Asked by deb.

    • Answer Yes!

      Answered by ezdispense

  • QuestionCan i buy a replacement headphone if needed?

    Asked by Pjd.

    • Answer Hi Pjd, Yes, it can purchased. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionThe digital optical cable will not stay in the base or the TV. It doesn't go in either far enough to secure it in place. The older headphones (different brand) had no issues staying in place. Anyone know what the trick is to keep it secure?

    Asked by CowdogMom.

    • Answer Hi CowdogMom, We want to help you address this kind of issue. For us to assist you properly, I suggest to contact us at 1-877-467-4289 for further assistance. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionHow do I connect to the headphones

    Asked by Anonymous.

    • Answer Hi, Here is the link for the Quick Setup Guide: https://files.bbystatic.com/lqsgH7ma2mhacd6YANf8aQ%3D%3D/User%2BGuide. Renee, Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionHow do I pair the headphones

    Asked by Fallout.

    • Answer Hi Fallout, to tunr on and pairing the headphones, please follow the steps below: Turning on and pairing the system 1.The docking station is turned on by plugging in the AC adapter. The Power/Pairing indicator on the docking station blinks (blue). 2.To turn on your headphones: • Press and hold (power) on the right earpiece for two seconds. • If the headphones are on the base, lift them off. The Power/Pairing indicator on headphone lights solid blue. 3.When the Power/Pairing indicator on the headphones and the Pairing indicator on the docking station both light solid blue, an active link is established between the headphones and the docking station. The system is now on and ready to use. If the power indicators on the headphones and docking station continue to blink once a second, they are no longer paired to each other. If this happens, follow these steps: • Make sure that the headphones and docking station are within range of each other (ideally in the same room). • Turn off the headphones and unplug the docking station. • Turn on the headphones and plug in the docking station. The blue LEDs on the headphones and docking station will blink fast when pairing. If the steps provided do not work, please feel free to call us Insignia Customer Service 1-877-467-4289 for further assistance. Mariepel C.| Insignia Products https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionI constantly have a problem with pairing. I hadn’t used for a while. I turned everything back on and all it does is blink blue. I’ve tried several times and they won’t pair so I can use them. PLEASE HELP!

    Asked by blinkingblue.

    • Answer Hello blinkingblue, We are very sorry to read you are experiencing this issue with one of our products. Please follow the steps below: 1. The docking station is turned on by plugging in the AC adapter. The Power/Pairing indicator on the docking station blinks (blue). 2. To turn on your headphones: • Press and hold (power) on the right earpiece for two seconds. OR • If the headphones are on the base, lift them off. The Power/Pairing indicator on headphone lights solid blue. 3. When the Power/Pairing indicator on the headphones and the Pairing indicator on the docking station both light solid blue, an active link is established between the headphones and the docking station. The system is now on and ready to use. If the power indicators on the headphones and docking station continue to blink once a second, they are no longer paired to each other. If this happens, follow these steps: • Make sure that the headphones and docking station are within range of each other (ideally in the same room). • Turn off the headphones and unplug the docking station. • Turn on the headphones and plug in the docking station. The blue LEDs on the headphones and docking station will blink fast when pairing. For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST. Chelsea Insignia Support Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by InsigniaCustomerSupport

  • QuestionI just bought these for my Dad. Only get audio through the left earphone, I do not see anything in the user guide that covers that issue.

    Asked by Jobak.

    • Answer I would bring them back to the store and get another pair.

      Answered by JudyN

  • Questiondoes this come with 2 headphones?? If not how much for second headphone

    Asked by bear.

    • Answer Comes with just the one (great) headphone. You would need to buy 2 to get 2.

      Answered by KatyAustin

  • QuestionHi... Can this headpone be pair to a receive?

    Asked by Angelo.

    • Answer I bought them to be paired with my TV so I could hear the TV in our nearby kitchen area. They could not be paired with our TV so I returned them. I had a technician try to do it but our TV is not set up to do that.

      Answered by Inez

  • QuestionDoes this connect to tv with Bluetooth or do I have to connect with included wires

    Asked by Alonzo.

    • Answer connect with included wires

      Answered by AnitaF

  • Questionwhen will NS-HawhP2 headphones go on sale?

    Asked by Sbole.

  • QuestionHow do I listen to Netflix or other streaming shows and TV? They work beautifully with TV but not Netflix, Amazon Prime or other streaming channels.

    Asked by Debbie.

    • Answer My headphones work with all of the above.

      Answered by FranklinC

  • QuestionAre there replacements for the ear pads?

    Asked by jellzee.

    • Answer yes, thru Amazon

      Answered by Jeffrey