“I want to connect a Dell monitor to my MacBook Pro macOS 10.15.7. After downloading the driver manually, the adaptor is not recognized when I try to connect to Dell monitor. When I run a System Report - Hardware - USB, I don't see Insignia listed.”
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There are two issues will cause the computer cannot recognize the NS-PCA3D. 1. The driver has not installed successfully. 2. The connection of the hardware is not properly complete. Verify driver installation. Please make sure the driver has been installed successfully. 1. Click the Apple icon, then click “About This Mac”→”System Report”→”Software”→”Extensions”, look for the “MCT Display” & “MCT Trigger6USB” (Refer to the picture "verification_Step1") 2. Please make sure the “Security & Privacy” has allow the app to record the contents of your screen. (Refer to the picture "verification_Step2") Verify NS-PCA3D (USB 3.0 Display Adapter) added to the system. 1. Restart the computer after finishing the driver installation, then connect the DisplayPort monitor to NS-PCA3D, turn on the DisplayPort monitor. Plug the NS-PCA3D to the USB 3.0 port of your computer (MacBook Pro). 2. Make sure the NS-PCA3D has been recognized . Click the Apple icon, then click “About This Mac”→”System Report”→”Hardware”→”USB”, look for “Insignia USB 3.0 Display Adapter Station”. (Refer to the picture "verification_adapter")
Sorry, there was a problem. Please try again later.There are two issues that could cause this issue: 1. The driver was not installed successfully. 2. The connection of the hardware is not complete. To verify that the driver has been installed successfully: 1. Click: Apple menu > About this Mac > System Report > Software > Extensions. Look under the Extension Name for MCTDisplay and MCTTrigger6USB. 2. Click: Apple menu > System Preferences > Security & Privacy > Privacy; select Screen Recording and select the checkbox next to DJTVirtualDisplayAgent to allow it to record your screen. To verify the adapter has been added to the system: 1. Restart your computer after finishing the driver installation, then connect the monitor to the adapter, turn on the monitor. Plug the adapter to the USB port on your computer. 2. Make sure the adapter has been recognized. Click: Apple menu > About this Mac > System Report > Hardware > USB > under the USB Device Tree look under the USB 3.1 Bus for the Insignia USB3.0 Display Adapter Station. For product support, please visit https://www.insigniaproducts.com/email-us
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