“I cannot get my speaker to connect with my phone. My phone showd me insignia ### .But the speaker nor the ph.connect with each other.Speaker just says dwnload google home app.And thats it.And ph.scan does not pick up speaker.So why are they not connecting”
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Thank you for sharing your experience with your speaker. We would recommend you to perform a factory reset by pressing the pressing the Microphone button for 12 seconds. If you need further assistance with your speaker, please feel free to contact us at https://www.insigniaproducts.com/contact-us Deneb M.- Insignia Support
Sorry, there was a problem. Please try again later.Are you trying to connect via Bluetooth or Wi-Fi? If Bluetooth, then make sure your phone and the speaker are in pair mode. Enable Search or Scan on the phone, and push and hold both the + and - on the speaker for 2-3 seconds until the display says bt. They should both see each other and pair. If not try doing a hard reset on the speaker, power it back on, then wait a few minutes after the time is displayed again before trying to re-pair the two. If you're trying to connect via WiFi, then you need to use the Google Home app. In the Home app, go to devices and see if it's listed as a new device to setup - if so follow the prompts. If it's not listed, then press the add button, and again, follow the prompts. As it walks you through the steps be patient. It uses Bluetooth and WiFi to make the connections and it takes a moment or two to make all the background switching. (Note: although Home setup uses Bluetooth temporarily, it DOES NOT make a BT pairing. This has to be done separately as described above.)
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