“Hello I cannot do factory reset by pressing mute button over 12 secs. Could you advise what can I do to reset? Thanks”

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• I press microphone/mute button (back side of unit) over 20 sec, but nothing happen

  Answered by David 7 years ago

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• Hello, Thank you very much for purchasing our Voice Smart Bluetooth speaker, we want to help you to make the most out of it. Press microphone/mute button (back side of unit) after roughly 6 sec, the display (4 LEDS will flash white), continue holding another ~6sec until (4 LEDS solid ORANGE). allow device to complete the restart (factory reset) sequence ~60sec, device will announce welcome to Google assistant and show SET on front display We are here to help, if you need further assistance please feel free to contact us at https://www.insigniaproducts.com/contact-us. Arely R. - Insignia Support

  Answered by InsigniaCustomerSupport 7 years ago

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