“this wont seem to connect to the netgear wifi router we have. has anyone seen this issue? i took it to geek squad and it connected perfectly fine. I did a factory reboot on the router and the cable modem (Ubee modem from Spectrum). im stumped”
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Hi, Thank you very much for the time you took to check on the functioning of the smart speaker. First, please check that the router runs at a 2.4 GHz of frequency or that it is a dual band router. When performing the setup for the smart speaker, please make sure your device and speaker are close to the router. While doing this, you need to make sure that both devices are set into the same network. Once you finish with the setup, you may move away. However, if you need further assistance or you need more information, we are here to help you. Feel free to contact us at ***insigniaproducts***/contact-us. Karina R. - Insignia Support
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