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Sorry, there was a problem. Please try again later.Hi. I understand that you left us this question because this device plays an important role for you. The behavior you are describing seems out of the norm. I believe this requires specific research and guidance from our team. Please, give us a call at 877-467-4289 for troubleshooting and warranty validation if applicable. We are always here to help you and thanks for your preference. Charles V. - Insignia Support https://www.insigniaproducts.com/contact-us
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