“My headphones have a constant purple led indicator light and will not pair with any device or play music. What does the purple indicator led mean (no mention of it in the user manual) and how do I fix my device?”
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They may be defective and having a battery issue. You simply need to just take them to Best Buy and have them replaced which is covered under the headphones themselves warranty as long as you've recently purchased them. Thats in the case you didn't purchase the additional protection from Best Buy
Sorry, there was a problem. Please try again later.I would call the manufacturer because that sounds like there may be a defect because they should only have red and green light.
Sorry, there was a problem. Please try again later.Take them back.
Sorry, there was a problem. Please try again later.I did a complete reset on mine when they started acting crazy. Worked and haven’t had issues since.
Sorry, there was a problem. Please try again later.You have to hold down the talk button until it blinks so you can pair it. Purple is normally saying medium battery charge
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