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27 Questions & 109 Answers
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  • Question
    My headphone won't recharge. Per the instructions, which is very little, it says to plug into my computer. I have done this several times and the headphones don't recharge. What do I do?   (6 Answers)

    By furry1 February 20, 2017.

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      I'm inclined to think that if there's nothing wrong with your computer than it must be the device it's self! I haven't had any problems charging mine on my computer!

      By joyg February 21, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    when charging through my PC keep getting message and tone saying the device is not recognized.   (3 Answers)

    By KMED December 21, 2016.

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      Answer

      You should get a new USB cable as the one you are using might short circuit either your phone or your computer's motherboard. I advise you not to use that cable and get a new one, preferably an original charger.

      By sa3dawi February 13, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Are they compatible with a small 10 yr old's size head. Are they adjustible   (10 Answers)

    By Andrea October 22, 2016.

    Closed to new Answers

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      Yes, my daughter is currently 10 and she uses mines all the time. I just got another pair for her, but she will not get them till Christmas. But they are adjustable, you can make them bigger to fit your head size, but my daughter and I both are on the first setting.

      By Musiclover October 23, 2016.

    • Question
      Is there an adjustable equalizer or bass boost option on these headphones?   (5 Answers)

      By Waldo October 11, 2016.

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        no - no adjustments. and these work with the TomTom Spark music sportswatch.

        By rowchuck October 12, 2016.

      • Question
        I drive a tractor trailer, how well would this item work with me hearing dispatch and would they be able to hear me clearly?   (5 Answers)

        By Djor1 September 23, 2016.

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          I wouldn't recommend using these while driving a vehicle, it's very dangerous to wear headphones while driving and it's illegal in most places! I would recommend getting a bluetooth headset instead that only goes in one ear. They're perfect for truck drivers!

          By Allison September 26, 2016.

        • Question
          How do they feel when actually worn? Are they comfortable and conveineint   (5 Answers)

          By Antwuan September 10, 2016.

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            I have worn these for hours at a time and I love them. I have ran a few miles while wearing a pair of these and they are just awesome and they don't move around much.

            By fr0z3n2 September 10, 2016.

          • Question
            The audio during my phone calls is awful.The sound goes in and out. It works well when I play music from my phone, so I don't understand why it's not working with phone calls. FYI: I'm not walking around while I'm talking.   (1 Answer)

            By sjnola August 21, 2017.

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            • Answer

              I had a similar problem with the first set of these that I bought. I returned for replacement, and they worked fine. I suggest returning for replacement, I think that they have a quality manufacturing issue.

              By Dipak August 21, 2017.

            • Question
              where can I get replacement ear pads and rings   (2 Answers)

              By Dave August 14, 2017.

              Answers
              • Answer

                At Best Buy

                By Chaz August 16, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Member
            • Question
              I paired the headphones to my television and they worked great. I then paired it to my smart phone, worked great. When I tried to re pair it to the television , they would not pair. Is this a situation where it can only pair once and not re pair?   (3 Answers)

              By bmanch April 25, 2017.

              Answers
              • Answer

                It might still be trying to re-pair with the smart phone. Try turning off the phones Bluetooth and it again with the tv

                By Lance July 21, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Member
            • Question
              Can I charge my headphone using a wall mount charger instead of my pc?   (5 Answers)

              By jme April 21, 2017.

              Answers
              • Answer

                mine doesn't care what source I use. I have a line on my PC, but used my phone charging (wall outlet) line the other day. Great battery time.

                By mdonewell April 30, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Plus Member

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