Questions & Answers

Q: QuestionWhat is the frequency response range of the speaker system?

• A:Answer The frequency response range is 50 hertz to 18,000 hertz.

Q: QuestionHow is this speaker different from the ION Power Glow 300?

Asked 1 year ago by Anonymous.

• A:Answer The Trouper 300 differs from the Power Glow 300 in several key areas, including Bluetooth version, battery life, and additional features. While both offer multi-colored LED lighting and rechargeable batteries, the Trouper 300 provides a longer 24-hour battery life compared to the Power Glow’s 20 hours and is equipped with Bluetooth 5.3 instead of 5.0. The Trouper 300 also has a built-in FM radio with preset capabilities, versatile mounting options, and a high-fidelity sound system with premium drivers for enhanced audio quality.

  Answered 1 year ago by inMusic Support

  
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Q: QuestionCan I play back music with a usb drive?

Asked 3 weeks ago by Jamminjim.

• A:Answer Yes, there is a usb connection on the UI panel for this purpose.

  Answered 3 weeks ago by inMusic Support

  
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Q: QuestionIs there a manufacturer's warranty?

Asked 2 months ago by Anonymous.

• A:Answer Thanks for your question! ION Audio products purchased new from authorized retailers do indeed include a manufacturer's warranty. To view the terms of this warranty in full, feel free to head to this link: https://cdn.inmusicbrands.com/warranty/ION%20Audio%20-%20Warranty%20Information%20-%20v1.0.pdf

  Answered 2 months ago by inMusic Support

  
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Q: QuestionDoes this speaker have wheels to transport?

Asked 3 months ago by Musicjunkie.

• A:Answer Yes, the Trouper 300 is equipped with wheels and a telescoping handle so you can transport easily.

  Answered 3 months ago by inMusic Support

  
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Q: Questiondoes tis speaker have usb c charging capabilities

Asked 7 months ago by jimbo.

• A:Answer Thanks for your question! The Trouper 300 features a 5V 1A USB-A port, but does not feature USB-C ports. However, you can still use a USB-A -> USB-C cable or converter to charge your USB-C devices from the USB-A charging port on the rear of the device. You can view a full diagram of the devices I/O and features in the user manual I've linked here: https://cdn.inmusicbrands.com/ion/products/trouper-300/Trouper%20300%20-%20User%20Guide%20-%20v1.0.pdf

  Answered 6 months ago by inMusic Support

  
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Q: QuestionCan I connect this speaker to another Ion speaker? Either hard wire or BT?

Asked 7 months ago by JimmyB.

• A:Answer Thanks for your question! Short answer: Yes, via both means! For a wired connection, you'll use the MIX OUT port on the rear of the device and connect to an available audio input on the second speaker. The port is a 1/4" TRS out, but you can use adapters to connect via a 1/8" (AUX) input or XLR, whichever suits you. For Bluetooth connection, you can connect the Trouper 300 to one other Trouper 300 via Wireless Stereo-Link; See the linked product manual for step-by-step instructions: https://cdn.inmusicbrands.com/ion/products/trouper-300/Trouper%20300%20-%20User%20Guide%20-%20v1.0.pdf

  Answered 7 months ago by inMusic Support

  
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Q: QuestionCan you use a bluetooth microphone with this speaker

Asked 7 months ago by Dale.

• A:Answer Thanks for your question! We generally do not recommend the use of Bluetooth microphones with these devices and instead recommend an RF-based microphone. Bluetooth microphones introduce a noticeable latency that will cause the output to be consistently out of sync and delayed from the performer's voice. A wired microphone will offer the best performance, with an RF system being a good second choice if wireless connectivity is an absolute necessity.

  Answered 7 months ago by inMusic Support

  
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Q: QuestionCan this speaker be paired with the ION Power Glow 300 that I purchased previously?

Asked 8 months ago by Brody.

• A:Answer Thanks for your question! I'm afraid these devices cannot be paired wirelessly via Wireless Stereo Link. However, they can be connected via TRS/XLR cable from the MIX OUT port of either speaker. For instructions on setting this up, please see the guide I've linked here: https://support.ionaudio.com/en/support/solutions/articles/69000837310-ion-audio-linking-speakers-using-the-mix-out-port

  Answered 8 months ago by inMusic Support

  
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Q: Questionis this water resistant want to use at outdoors at sporting events and sometime there may be inclement weather.

Asked 1 year ago by FBALL.

• A:Answer Light rain, i.e., a light sprinkle is not an issue. Note, do not charge in the rain or wet conditions.

  Answered 1 year ago by Benjie

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Q: Questionis this weatherproof for rainy events outdoors.

Asked 1 year ago by Tricia.

• A:Answer No

  Answered 9 months ago by WilliamCVerified Purchase

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