“Unable to display the second monitor, the USB display driver shows "Port in Unknown State". I've removed and installed the driver second and nothing is working.”
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In order to have two displays the USB-C port on the computer needs to support DisplayPort Alternate Mode (commonly found on Thunderbolt 3, Thunderbolt 4, and USB4 laptops). Additionally the computer must support Windows 10 or later / macOS 10.14 or later. If you require further assistance please reach out to our customer support team by visiting our website and clicking on the "Support" tab at the top right.
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