“I spoke to the geek squad at the store and they said the would support two monitors, it does not seem to be working plug both monitors in with HDMI cables but only seem to be Working one at a time. I am using windows 11 any thoughts?”
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I had the same issue and updating the driver worked for me.
Sorry, there was a problem. Please try again later.I have the same problem, it does not connect 2 monitors. I have verified that the drivers are installed but I have no solution.
Sorry, there was a problem. Please try again later.In order for the HDMI port labeled as "4K60" to function the computer's USB-C port needs to support DisplayPort Alternate Mode which is also supported by Thunderbolt 3, Thunderbolt 4, and USB4 ports. In order for the HDMI port labeled as "4K30" the driver must be installed, you can download the driver from the j5create website however Windows 11 can automatically download and install the driver if the computer has network access and administrative rights. If you have any other questions please contact our customer support team by visiting the j5create website and clicking on the "SUPPORT" tab at the top right of the webpage.
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