“Just bought this to connect two HDMI monitors to my Dell, Windows laptop. I’ve connected both HDMI monitors to this device and plugged this into my USB-C port, yet my computer is not detecting any additional monitors. It is also NOT charging my laptop.”
Answer This Question
1-2 of 2 Answers
You need a 65W charger to be plugged into the dock and need to download JCreates software
Sorry, there was a problem. Please try again later.Please make sure the drivers were installed on your Dell computer. Drivers can be found on our website under the "Support" tab. The computer must support "Power Delivery" for pass-through charge when using the USB-C power-in port (Up to 60W) on the device. Please refer to the manufacturer of your hardware for more information on your device.
Sorry, there was a problem. Please try again later.