“When I purchased this device it worked with iPad Pro with usb-c port. I used it to connect to Focusrite Scarlet audio interface. After iOS updated on iPad Pro the jcd373 stopped working. is jcd373 not compatible with iOS 17 on iPad Pro with usb-c?”
Answer This Question
1-2 of 2 Answers
In support chat with j5 create, they said jcd373 is a plug-and-play device but it does not work with iOS. and they tried to sell me another product. Their answers were deceptive and incorrect regarding this device and its ability to function with Apple iOS. The jcd373 has exactly the right ports and it worked perfectly when I bought it but stopped working after recent iOS updates. It seems very likely that Apple has blocked this device to further monopolize the market.
Sorry, there was a problem. Please try again later.The USB-C Multi-Port Hub with Power Delivery is compatible with the iPad Pro series that have a USB-C port. An iOS update should not cause the USB-C Multi-Port Hub with Power Delivery to stop working. For further assistance I recommend reaching out to our customer support team by visiting the j5create website and clicking on "SUPPORT" tab at the top right of the webpage.
Sorry, there was a problem. Please try again later.