Questions & Answers

Q: QuestionOne response from Jabra said "the device is optimized to be used primarily with smartphones or tablets running either iOS or Android". Are the ear buds also compatible with a laptop computer running Android?

Asked 2 years ago by AbuBubba.

• A:Answer Yes, as long as your device has bluetooth capability, the earbuds are compatible.

  Answered 1 year ago by BrentJ

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Q: QuestionWhat is the NRR rating for these earbuds?

Asked 1 year ago by Bob.

• A:Answer Hello, Bob - Thank you for your question. The Elite 8 Active is not rated for hearing protection, and we do not recommend using them in that manner. For more information about the hearing protection standards that our devices follow, please check this link (https://bit.ly/4bMu8Yd). However, those standards only apply to sounds produced by our products. Again, we do not recommend using our devices as hearing protection against external sources.

  Answered 1 year ago by Jabra

  
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Q: QuestionIs there a volume adjustment for hearing.

Asked 1 year ago by Pa.

• A:Answer Yes, aside from using your phone to adjust volume, the left earbud turns sound down while the right earbud is used to turn sound up.

  Answered 1 year ago by BrentJ

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Q: QuestionCan the special ear buds that are the special of today be used as a hearing aid not just for listening to music? Thanks! Tommy Hiester

Asked 2 years ago by peycar1.

• A:Answer Hello - No, the Jabra Elite 8 Active does not have the capability of being a hearing aid, but we kindly recommend checking out our Jabra Enhancement series of hearing aids to fit your needs.

  Answered 2 years ago by Jabra

  
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Q: QuestionCan I shower in these?

Asked 2 years ago by Paul.

• A:Answer I have gone swimming with mine and have had no issues. Just watch how much time you are submerged or have direct water continuously on them. As will all electrical devices no matter the ip rating just be cautious

  Answered 1 year ago by DatGuy82Verified Purchase

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Q: QuestionAre these the Gen 2 version? What is the release date of this product?

Asked 8 months ago by Remm.

• A:Answer No it's gen 1 and the only real difference in the gen 2's are the case.

  Answered 7 months ago by IwasntgivenanameVerified Purchase

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Q: QuestionHello, I wonder if the Jabra Elite 8 product is a brand new product. Is it second hand or used? Is it tried and tested? There is a protective tape on the original box of the headset. Is your product like this too? Thank you.

Asked 8 months ago by Emir.

• A:Answer Hello Emir - Thank you for your question. If the Jabra Elite 8 Active listing to which you refer was posted by Jabra Official Store or an authorized reseller, the product would be new (unless otherwise indicated in the ad). If the listing was posted by someone else, you would need to ask them directly as to the status of the device you are interested in purchasing. Let us know if you have any other questions by contacting our Support Team directly. You can find contact information on the Jabra website at https://bit.ly/49Vw8g1 and we are always happy to help. Thanks again.

  Answered 8 months ago by Jabra

  
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Q: QuestionI travel a often and work in loud office spaces. How are these with surrounding noise for the people I am on calls with?

Asked 1 year ago by Travel.

• A:Answer They block out ambient noise very well. Almost too much that you can’t hear anything around you. I switched to the smaller ear molds so I could still hear the environment around me.

  Answered 11 months ago by WilliamYVerified Purchase

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Q: Questionare the earbuds capable of working independent of each other

Asked 1 year ago by Anonymous.

• A:Answer No they’re receiving the same Bluetooth signal and work together

  Answered 11 months ago by WilliamYVerified Purchase

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Q: QuestionI'm a side sleeper and need something to block out noisy neighbors. Would these be uncomfortable for this situation?

Asked 1 year ago by Chris.

• A:Answer I would recommend looking at the Loop products for general use noise reduction including while sleeping.

  Answered 11 months ago by WCSArtandDesign

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Q: QuestionHow I can connect? I buy used

Asked 1 year ago by Queen.

• A:Answer Hello Queen - Thank you for reaching out. We are sorry to hear about the trouble with your Jabra Elite 8 Active. For assistance pairing, please follow the steps here: https://bit.ly/4bpI9dR.

  Answered 1 year ago by Jabra

  
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Q: QuestionNeed the ones with the most volume

Asked 1 year ago by Anonymous.

• A:Answer Hello - Thank you for reaching out. The Jabra Elite 8 Actives features high-quality audio with 6mm drivers, providing crystal clear sound with both calls and media. If you have any further questions, You can also reach out to us on Facebook (http://bit.ly/2sUK4oM), Twitter (https://bit.ly/1U9GdeN) or Instagram (https://ig.me/m/jabra). We are always here to help!

  Answered 1 year ago by Jabra

  
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Q: QuestionCan you wear these in a suana? Can they withstand temperatures up to 196 degrees Fahrenheit?

Asked 1 year ago by Bkallday.

• A:Answer Unfortunately no, they’re not safe to use in the sauna as it can damage the battery and electronic mechanics within the headphones.

  Answered 1 year ago by ZhoJVerified Purchase

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Q: QuestionCan they be used as noise canceling without music to protect from construction noise?

Asked 1 year ago by Anonymous.

• A:Answer They sure can! I use them all the time without audio and they are so comfy and block out SO MUCH noise! Better than any noise canceling I’ve ever had!

  Answered 1 year ago by JLP88

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Q: QuestionCan they be used separately? If I don't like to use them both at the same time?

Asked 1 year ago by Elfc.

This question was asked about the related product: Jabra - Elite 8 Active Military Grade HearThrough True Wireless Headphones - Caramel

• A:Answer Yes

  Answered 1 year ago by Anonymous

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Q: QuestionCan I connect 2 phones at the same time?

Asked 1 year ago by Ileana.

• A:Answer Yes

  Answered 1 year ago by Anonymous

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Q: Questioncan they be programed or are they able to work with a TV?

Asked 1 year ago by jackson.

• A:Answer Hello Jackson - Thank you for writing a review. We do not recommend you pair your Jabra Elite 8 Active directly with your television, as the device is optimized to be used primarily with smartphones or tablets running either iOS or Android. While many of our users have succeeded in pairing their devices to their TVs, we have yet to support this officially. For this reason, we cannot guarantee device performance or provide support for performance challenges that may result. We are very sorry for any potential inconvenience.

  Answered 1 year ago by Jabra

  
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Q: QuestionCan you mute during phone calls?

Asked 1 year ago by ErickV.

This question was asked about the related product: Jabra - Elite 8 Active Military Grade HearThrough True Wireless Headphones - Caramel

• A:Answer Yes, you just need to go into the Jabra app and you can control what 1,2, and 3 press setting are on each ear bud.

  Answered 1 year ago by DatGuy82

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Q: QuestionAre these compatible with iPhones

Asked 1 year ago by Anonymous.

This question was asked about the related product: Jabra - Elite 8 Active Military Grade HearThrough True Wireless Headphones - Caramel

• A:Answer Yes Jabra (including the Elite 8 Active’s) are compatible with iphone and have a wonderful app that goes along with the earbuds.

  Answered 1 year ago by BrentJ

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