Questions & Answers

Q: QuestionWhat is the battery capacity of the Jackery Explorer 1000 Plus?

• A:Answer The Jackery Explorer 1000 Plus has a battery capacity of 1264 watt hours.

Q: QuestionDoes the Jackery Explorer 1000 Plus have an integrated AC transfer switch?

• A:Answer Yes, the Jackery Explorer 1000 Plus has an integrated AC transfer switch.

Q: QuestionWhat is the maximum runtime of this Jackery power station at full load?

• A:Answer The maximum runtime of the power station at full load is 2 hours.

Q: QuestionHow many charge cycles can the battery of the power station support?

• A:Answer The LiFePO4 battery cells in the Explorer 1000 Plus can provide up to 4000 charge cycles.

Q: Questionis this product in the store today

Asked 1 year ago by HELP.

• A:Answer Dear customer, thank you for your interest in Jackery products. The smaller capacity models such as the Explorer 290, Explorer 300 Plus, and Explorer 100 Plus are currently available for purchase in Best Buy stores. However, for larger capacity models like the Explorer 1000 Plus, Explorer 2000 Plus and Explorer 3000 Pro, these are only available online at this time. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or need assistance with your purchase, please feel free to contact our customer service team (Customer Service: [email protected] / +1-888-502-2236, Weekdays 9AM to 5PM PST). Warm regards, Jackery Support Team

  Answered 1 year ago by Jackery

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Q: QuestionCan this unit power a microwave or coffee maker?

Asked 6 days ago by Anonymous.

• A:Answer Good question! If you're talking about the Jackery Explorer 1000 Plus, then yes — it can power a microwave or a coffee maker, but there are some important things to consider: ⚡ What the 1000 Plus Supports: It has a 2000W continuous AC output and can handle surges up to 4000W. ✅ Things to Keep in Mind: Wattage matters: Make sure your microwave or coffee maker’s wattage is within the 2000W continuous output, not just the labeled “cooking” wattage. Runtime = limited by battery: Even though it can power these appliances, the 1264 Wh battery means you may not get a very long run time depending on how much power they draw. Surge capability: The 4000W surge helps with start-up power spikes, but long operation is limited by the 2000W continuous rating. If you want help estimating exactly how long your specific microwave or coffee maker will run on a full charge, I can calculate that for you — just tell me the wattage., please reach out: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)

  Answered 2 days ago by Jackery

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Q: Questionmy 1000 Plus main unit is labeled model JE-1000C, but I’ve seen other components labeled with an “A” series (like JBP-1000A). Could there be a compatibility issue between different hardware or firmware revisions?

Asked 4 months ago by E1000.

• A:Answer Dear Customer, Thank you for reaching out to us with your question. The Explorer 1000 Plus main unit (JE-1000C) and the “A” series components (e.g., JBP-1000A battery packs) are fully compatible with each other. The difference in labeling simply reflects different product categories or production batches — it does not indicate any hardware or firmware conflict. You can safely use your JE-1000C main unit with JBP-1000A expansion batteries without concerns. The system will automatically recognize and work with all compatible components. If you have any additional questions about setup or compatibility, please don’t hesitate to contact us: 📧 [email protected] 📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST) Warm regards, Jackery Customer Support Team

  Answered 3 months ago by Jackery

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Q: Questionis the battery of this device replaceable? If yes, what is model number of the replacement battery and what is the price?

Asked 1 year ago by EKJACQUES.

• A:Answer While technically possible, Jackery strongly advises against attempting to replace the battery in a Jackery 1000 v2 yourself due to safety concerns and potential damage to the unit; doing so would also likely void your warranty.

  Answered 10 months ago by Anonymous

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Q: QuestionI have 2 questions: 1 - what is the solar panel that will charge this device? if YES, please give me panel model number. 2 - Will this device power a 1500w space heater?

Asked 1 year ago by EKJACQUES.

• A:Answer Question 1 - it is not guaranteed that any solar panel will work with this device. I would go with Jackery’s SolarSaga option because they are rated for moisture and rain. Also, the size of the panel matter with the size of your device. You typically don’t wait to take more than 4-7 hrs to charge you power station. With the Jackery 1000v2, you need at least 1 2000W panel, possibly 2. One 200w panel will take up to 7hrs to fully recharge your unit. For a 1500w heater, as mentioned before, that’s serious power. Yes, it can power that but for only an hour at most. In emergencies, it’s not about luxury, it’s about minimums and life saving methods. Smaller heaters run around 750watts. With this, you can double you usage time and stay relatively warm. With 750watts, you are looking at 2+ hrs. If you need that kind if power your best bet will be to get a larger unit. And then, you can recharge the unit by day.

  Answered 10 months ago by Anonymous

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