“My Jackery Explorer 240 won't hold a charge anymore. Is there a replacement battery?”
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Sorry to hear that about you Jackery 240. There is good news though. The Jackery 240 v2 does have better, longer lasting and safer batteries now. This device has a 10yr rating and after that the batter will still charge up to 80%. If you have the 1st generation model, it has approx. a 3-4 year lifespan. If it has been shorter than that you should be able to petition Jackery with your receit for a replacement or repair.
Sorry, there was a problem. Please try again later.Dear customer, sorry for the late response. We extend our heartfelt apologies for any inconvenience you have experienced with your Explorer 240. It is never our intention to fall short of your expectations, and we sincerely regret any distress this may have caused. Please be assured that the Explorer 240 comes with a 3-year warranty. Should you encounter any issues that fall under these warranties, our customer service team is here to assist you. We are committed to ensuring your satisfaction with our products and will make every effort to resolve any problems you may be facing (Customer Service: hello@jackery.com / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Team
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