Questions & Answers

Q: QuestionDoes this Jackery power station have an integrated solar charge controller?

• A:Answer Yes, it has an integrated solar charge controller.

Q: QuestionWhat is the battery life of this Jackery power station?

• A:Answer The battery life is boosted by 50%, and it can last up to 10 years.

Q: QuestionHow long does it take to fully charge this Jackery power station?

• A:Answer It takes only 2 hours to fully charge using an AC outlet.

Q: QuestionWhat is the weight of this Jackery power station?

• A:Answer This power station weighs only 8.3 lbs.

Q: QuestionHow many devices can be charged simultaneously using this Jackery power station?

• A:Answer This power station can charge up to 5 devices simultaneously.

Q: QuestionHow well would this work with one and 2 cpaps?

Asked 2 years ago by Alex.

• A:Answer I have the Jackery 100. After 8hrs of sleep my battery is at 30%. This unit has triple the capacity of my Jackery 100. So I'd say you can easily get at least 3 nights with this.

  Answered 1 year ago by LeeYo

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Q: QuestionDoes this unit have a built in solar charging system

Asked 2 months ago by Bamadee.

• A:Answer Dear Customer, Thank you for your question! The E300 Plus does not include a built-in solar panel, but it can be charged using compatible solar panels sold separately. This allows you to conveniently charge your unit using solar power. If you need guidance on which solar panels work best or how to set it up, please feel free to contact us: 📧 [email protected] 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Team Jackery

  Answered 2 months ago by Jackery

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Q: QuestionNever owned one of these power stations before. Some of the work vehicles I drive does not have a working power jack for a gps. Can you use this for a gps and would it last all day driving?

Asked 1 year ago by 6555.

• A:Answer Dear customer, thank you for your interest in Jackery products. The Explorer 300 Plus, with a battery capacity of 288Wh and an output power of 300W, is capable of powering most small electric devices, including portable fans, smartphones, iPads and more. To estimate the runtime, we use a simple calculation: multiply the battery capacity by 0.85 and then divide by the device's power consumption. Generally, car GPS navigation systems usually consume between 5 to 10 watts. Devices with larger screens, real-time map updates, and connectivity features may draw more power. Based on the calculation, the Explorer 300 Plus could theoretically run a GPS with an average wattage of 10W for approximately 24 hours (calculated as 288×0.85÷10). Please note that this is an approximate figure, as the actual runtime will depend on the exact power requirements of your GPS, any additional connected devices, and other factors. For precise calculations or further assistance, feel free to contact our customer service team (Customer Service: [email protected] / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Support Team

  Answered 1 year ago by Jackery

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Q: QuestionIs it strong enough to power a TV for tailgating?

Asked 1 day ago by Question.

Q: QuestionHow long will this hold a 100% charge when put in storage and not in use?

Asked 3 days ago by Laroo.

Q: QuestionDoes the unit include the cord to charge from a wall socket and how long will it run a CPAP without heat?

Asked 1 month ago by Canyon.

• A:Answer Hi, Thank you for your question! The E300 Plus includes the cord to charge from a wall socket, so you can easily recharge at home. Regarding running a CPAP without heat, the runtime depends on your CPAP’s power usage. On a full charge, the E300 Plus can typically power a standard CPAP for several hours. For more precise estimates based on your CPAP model, feel free to contact Jackery Support: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)

  Answered 1 month ago by Jackery

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Q: QuestionI’m new to this stuff. How do I charge the item. Can I use the electric blanket to charge it all night?

Asked 1 month ago by Mary.

• A:Answer Hi Thank you for your question! The E300 Plus can be charged in three ways: 1、AC Wall Outlet – Plug it into a standard home outlet. 2、Car Charger – Charge via your vehicle’s 12V socket. 3、Solar Panel – Using a compatible solar panel (sold separately). Yes, the E300 Plus can power small appliances like an electric blanket overnight, depending on the blanket’s wattage. Runtime Estimate: For example, a 60W electric blanket could run for roughly 3–4 hours on a full charge of the E300 Plus (288Wh capacity). Higher-wattage blankets will reduce runtime. Tip: To ensure it lasts all night, check your blanket’s power rating and compare it to the E300 Plus’s capacity. If you’d like help calculating exact runtime for your blanket or other devices, feel free to contact us: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) —Jackery Customer Support

  Answered 1 month ago by Jackery

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Q: QuestionCan I purchase this from you and have you mail it to Petersburg,AK? 99833. Also, does it work for cpaps? Thanks https://www.bestbuy.com/product/jackery-explorer-300-plus-portable-power-station-288-wh-capacity-black/J3GWXZ2P29

Asked 2 months ago by Powerbankmaria.

• A:Answer Hi Customer Thank you for your interest in the Jackery Explorer 300 Plus. Regarding shipping to Petersburg, AK 99833, we recommend confirming directly with Best Buy’s customer service, as delivery availability can vary by location. As for CPAP compatibility — with its 288Wh capacity and 300W AC output (500W peak), the Explorer 300 Plus can power most CPAP machines. The runtime will depend on your CPAP model and whether you use features like a humidifier or heated tubing, but in many cases it can last for a full night’s sleep (4–6 hours). If you’d like additional support, please feel free to reach us at: 📧 [email protected] 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support Team

  Answered 2 months ago by Jackery

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Q: QuestionWhat is the maximum input?

Asked 4 months ago by Joorlando.

• A:Answer Dear customer, Thank you for reaching out to us. Regarding your question about the Jackery Explorer 300 Plus Portable Power Station (288Wh), please find the maximum input specifications below: 🔌 Charging Input Options: DC (via solar panel or car outlet):  • Voltage Range: 12 – 27 V DC  • Maximum Current: 5 A  • Maximum Input Power: 100 W USB-C (Power Delivery):  • Supports bidirectional charging  • Maximum Input Power: 100 W Please note that the power station accepts a maximum of 100W input, regardless of whether you charge via the DC input or the USB-C port. If you need any assistance selecting compatible solar panels or charging accessories, feel free to let us know — we’re here to help! Customer Service Contact: 📧 [email protected] 📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST) Thank you for choosing Jackery! Best regards, Jackery Customer Support Team

  Answered 4 months ago by Jackery

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Q: QuestionCan it charge a electric bike

Asked 5 months ago by Jb.

• A:Answer Dear customer, Yes, the Jackery Explorer 300 Plus can charge most electric bikes, as long as the charger's power requirements are within the output capacity of the power station. AC Output: 300W (Pure Sine Wave), 600W Peak Battery Capacity: 288Wh If your e-bike charger requires less than 300W, it will work properly with the E300 Plus. Please check your e-bike charger's voltage and wattage before use to ensure compatibility. If you have any questions, feel free to reach out to our customer support at [email protected] or 1-888-502-2236 (Weekdays 9 AM – 5 PM PST). Best regards, Jackery Customer Support

  Answered 4 months ago by Jackery

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Q: QuestionWill this work with a JBL Boombox 3. I went to the beach recently and at full volume it only lasted 5 hours. Will it fully charge my JBL boombox 3 ?

Asked 5 months ago by Mike.

• A:Answer Dear Customer, Thank you for reaching out and for your interest in Jackery. Yes, the Jackery Explorer 300 Plus is capable of fully charging your JBL Boombox 3. The Boombox 3 has a battery capacity of approximately 72Wh (Watt-hours), while the Jackery 300 Plus has a capacity of 288Wh. This means the Jackery 300 Plus can fully charge your Boombox 3 about 3 to 4 times under normal conditions. It’s a great solution for extending your playtime when you're outdoors, at the beach, or during long trips. Please note that actual performance may vary slightly depending on usage, charging losses, and environmental conditions. If you have any further questions or need assistance selecting the right power station, please don’t hesitate to reach out to our customer service team so we can help you further. Customer Service 📧 [email protected] 📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST) Thank you again for choosing Jackery. Best regards, Jackery Customer Support Team

  Answered 4 months ago by Jackery

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Q: QuestionWhat do these specs mean exactly? Cycle Life 4000 Maximum Battery Life 1500 hours

Asked 7 months ago by RichNEPA.

• A:Answer i believe , like most rechargeable batteries, you can charge and discharge the battery 4000 times and is rated to power things for 1500 hours (Start to see decline is performance after that, think dying iPhone battery)

  Answered 5 months ago by johnalex731Verified Purchase

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Q: Questiondoes this work for solar panels on rv

Asked 9 months ago by solar.

• A:Answer see my review, it probably will but you will need an adapter most likely and has a MAX or 100W charging through the USB-C port, hence the adapters and probably only compatible with a single 100W panel, max

  Answered 5 months ago by johnalex731Verified Purchase

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Q: QuestionWhere to order car charger

Asked 10 months ago by Scooter.

• A:Answer i ordered through best buy but any 12v to battery charger will work

  Answered 5 months ago by johnalex731Verified Purchase

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