Questions & Answers

Q: QuestionDoes this Jackery power station have an integrated solar charge controller?

• A:Answer Yes, it has an integrated solar charge controller.

Q: QuestionWhat is the battery life of this Jackery power station?

• A:Answer The battery life is boosted by 50%, and it can last up to 10 years.

Q: QuestionHow long does it take to fully charge this Jackery power station?

• A:Answer It takes only 2 hours to fully charge using an AC outlet.

Q: QuestionWhat is the weight of this Jackery power station?

• A:Answer This power station weighs only 8.3 lbs.

Q: QuestionHow many devices can be charged simultaneously using this Jackery power station?

• A:Answer This power station can charge up to 5 devices simultaneously.

Q: QuestionHow well would this work with one and 2 cpaps?

Asked 2 years ago by Alex.

• A:Answer I have the Jackery 100. After 8hrs of sleep my battery is at 30%. This unit has triple the capacity of my Jackery 100. So I'd say you can easily get at least 3 nights with this.

  Answered 1 year ago by LeeYo

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Q: QuestionIs it strong enough to power a TV for tailgating?

Asked 2 months ago by Question.

• A:Answer Good question! Yes — the Jackery Explorer 300 Plus can power a TV for tailgating, but how long it lasts depends a lot on your TV’s wattage. Here’s a breakdown: The Explorer 300 Plus has a 288 Wh capacity. Its AC output is 300 W continuous (with a 600 W surge). According to Jackery, for an LCD TV (~60 W), you could run it for around 3-4 hours. Based on reviews, for a 55" HDTV (which might consume ~100 W), you could expect around 2–3 hours of runtime. Bottom line: ✅ Yes, it's strong enough for many TVs — especially LED or LCD TVs with moderate power draw. ⚠️ But runtime depends: smaller or lower-wattage TVs = longer run time; bigger/high-watt TVs or very power-hungry models = less time. If you tell me the wattage of your TV (or the size + model), I can estimate more precisely. If you need further assistance, feel free to contact Jackery: 📧 [email protected] 📞 +1‑888‑502‑2236 (Mon–Fri, 9 AM – 5 PM PST)

  Answered 2 months ago by Jackery

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Q: QuestionDoes this unit have a built in solar charging system

Asked 5 months ago by Bamadee.

• A:Answer Dear Customer, Thank you for your question! The E300 Plus does not include a built-in solar panel, but it can be charged using compatible solar panels sold separately. This allows you to conveniently charge your unit using solar power. If you need guidance on which solar panels work best or how to set it up, please feel free to contact us: 📧 [email protected] 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Team Jackery

  Answered 4 months ago by Jackery

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Q: QuestionNever owned one of these power stations before. Some of the work vehicles I drive does not have a working power jack for a gps. Can you use this for a gps and would it last all day driving?

Asked 1 year ago by 6555.

• A:Answer Dear customer, thank you for your interest in Jackery products. The Explorer 300 Plus, with a battery capacity of 288Wh and an output power of 300W, is capable of powering most small electric devices, including portable fans, smartphones, iPads and more. To estimate the runtime, we use a simple calculation: multiply the battery capacity by 0.85 and then divide by the device's power consumption. Generally, car GPS navigation systems usually consume between 5 to 10 watts. Devices with larger screens, real-time map updates, and connectivity features may draw more power. Based on the calculation, the Explorer 300 Plus could theoretically run a GPS with an average wattage of 10W for approximately 24 hours (calculated as 288×0.85÷10). Please note that this is an approximate figure, as the actual runtime will depend on the exact power requirements of your GPS, any additional connected devices, and other factors. For precise calculations or further assistance, feel free to contact our customer service team (Customer Service: [email protected] / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Support Team

  Answered 1 year ago by Jackery

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Q: QuestionIs this power station compatible with portable gaming consoles like the Nintendo switch? If it’s not, does this brand make any that is compatible?

Asked 6 days ago by Sammy2005.

• A:Answer Hello, Thank you for your question! Yes — the Jackery Explorer 300 Plus is compatible with portable gaming consoles like the Nintendo Switch. The Explorer 300 Plus has multiple output options (AC outlet, USB‑A, USB‑C) that work with the charging cables your consoles already use, so you can plug in your device just like you would at home. If you have any other questions or need help with a specific gaming setup, feel free to contact Jackery: 📧 [email protected] 📞 +1‑888‑502‑2236 (Mon–Fri, 9 AM – 5 PM PST)

  Answered 3 days ago by Jackery

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Q: QuestionCan an extension cord or power strip be used to run a modem and wifi extender? Thank you in advance.

Asked 1 week ago by DancingOak.

• A:Answer Hello, Thank you for your question. Yes, you may use an extension cord or a power strip with the Jackery Explorer 300 Plus to run low-power devices such as a modem and Wi-Fi extender. These devices typically use very little power and are well within the unit’s capability. Please make sure the total load stays within the Explorer 300 Plus’s rated output and use a good-quality power strip. If you need any further assistance, please feel free to contact Jackery directly: 📧 [email protected] 📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST) Best regards, Team Jackery

  Answered 4 days ago by Jackery

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Q: QuestionCan I plug in a ceramic heater into this?

Asked 1 week ago by JenJ85.

• A:Answer Thank you for your question. The Jackery Explorer 300 Plus is not suitable for powering a typical ceramic heater. Most ceramic space heaters require more power than the Explorer 300 Plus can safely deliver, especially at startup, and this may cause the unit to shut down or not run the heater properly. The Explorer 300 Plus is best for lower-power devices such as phones, laptops, lights, fans, or small appliances with steady, low wattage. If you need any further assistance, please feel free to contact Jackery directly: 📧 [email protected] 📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST)

  Answered 1 week ago by Jackery

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Q: Questionfor how many hours will this jackery power a small dorm. style refrigerator

Asked 1 month ago by Anonymous.

• A:Answer Thank you for your question. For the Jackery Explorer 300 Plus (E300 Plus) powering a small dorm-style refrigerator: 🔌 E300 Plus Specs: • Battery Capacity: ≈288 Wh • AC Output: 300 W continuous, 600 W surge 📊 Estimated Runtime: • Small dorm-style fridge (≈50–100 W running power): roughly 2–4 hours on a full charge. 👉 Refrigerators cycle on and off — they don’t draw full power all the time — so if your fridge only runs part of the time, it may last a bit longer. Actual runtime depends on temperature, how often the door is opened, and the fridge’s efficiency. If you tell me your fridge’s actual wattage, I can give you a more precise estimate! If you need further assistance, feel free to contact Jackery: 📧 [email protected] 📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST)

  Answered 1 month ago by Jackery

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Q: QuestionHow long would it run a150 watt laptop after a full charge?

Asked 1 month ago by Anonymous.

• A:Answer Thank you for your question. For the Jackery Explorer 300 Plus (E300 Plus): The unit has a 288 Wh battery capacity. A 150 W laptop running continuously would draw about 150 Wh per hour. 📌 Estimated runtime: ➡️ ~1.5 hours on a full charge Actual runtime may vary depending on the device’s real power draw, screen brightness, and background usage. If you need further assistance, feel free to contact Jackery: 📧 [email protected] 📞 +1‑888‑502‑2236 (Mon–Fri, 9 AM – 5 PM PST)

  Answered 1 month ago by Jackery

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Q: QuestionHow long will this hold a 100% charge when put in storage and not in use?

Asked 2 months ago by Laroo.

• A:Answer Thank you for your question. For the Jackery Explorer 300 Plus (E300 Plus): If the unit is completely powered off, it does not consume any power. However, we do not recommend leaving it powered off for an extended period. If the unit is powered on but not in use (no load connected), it will consume approximately 10% of its charge over 24 hours. If you need further assistance, feel free to contact Jackery: 📧 [email protected] 📞 +1‑888‑502‑2236 (Mon–Fri, 9 AM – 5 PM PST)

  Answered 2 months ago by Jackery

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Q: QuestionDoes the unit include the cord to charge from a wall socket and how long will it run a CPAP without heat?

Asked 3 months ago by Canyon.

• A:Answer Hi, Thank you for your question! The E300 Plus includes the cord to charge from a wall socket, so you can easily recharge at home. Regarding running a CPAP without heat, the runtime depends on your CPAP’s power usage. On a full charge, the E300 Plus can typically power a standard CPAP for several hours. For more precise estimates based on your CPAP model, feel free to contact Jackery Support: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)

  Answered 3 months ago by Jackery

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Q: QuestionI’m new to this stuff. How do I charge the item. Can I use the electric blanket to charge it all night?

Asked 4 months ago by Mary.

• A:Answer Hi Thank you for your question! The E300 Plus can be charged in three ways: 1、AC Wall Outlet – Plug it into a standard home outlet. 2、Car Charger – Charge via your vehicle’s 12V socket. 3、Solar Panel – Using a compatible solar panel (sold separately). Yes, the E300 Plus can power small appliances like an electric blanket overnight, depending on the blanket’s wattage. Runtime Estimate: For example, a 60W electric blanket could run for roughly 3–4 hours on a full charge of the E300 Plus (288Wh capacity). Higher-wattage blankets will reduce runtime. Tip: To ensure it lasts all night, check your blanket’s power rating and compare it to the E300 Plus’s capacity. If you’d like help calculating exact runtime for your blanket or other devices, feel free to contact us: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST) —Jackery Customer Support

  Answered 3 months ago by Jackery

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Q: QuestionCan I purchase this from you and have you mail it to Petersburg,AK? 99833. Also, does it work for cpaps? Thanks https://www.bestbuy.com/product/jackery-explorer-300-plus-portable-power-station-288-wh-capacity-black/J3GWXZ2P29

Asked 4 months ago by Powerbankmaria.

• A:Answer Hi Customer Thank you for your interest in the Jackery Explorer 300 Plus. Regarding shipping to Petersburg, AK 99833, we recommend confirming directly with Best Buy’s customer service, as delivery availability can vary by location. As for CPAP compatibility — with its 288Wh capacity and 300W AC output (500W peak), the Explorer 300 Plus can power most CPAP machines. The runtime will depend on your CPAP model and whether you use features like a humidifier or heated tubing, but in many cases it can last for a full night’s sleep (4–6 hours). If you’d like additional support, please feel free to reach us at: 📧 [email protected] 📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Support Team

  Answered 4 months ago by Jackery

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Q: QuestionWhat is the maximum input?

Asked 7 months ago by Joorlando.

• A:Answer Dear customer, Thank you for reaching out to us. Regarding your question about the Jackery Explorer 300 Plus Portable Power Station (288Wh), please find the maximum input specifications below: 🔌 Charging Input Options: DC (via solar panel or car outlet):  • Voltage Range: 12 – 27 V DC  • Maximum Current: 5 A  • Maximum Input Power: 100 W USB-C (Power Delivery):  • Supports bidirectional charging  • Maximum Input Power: 100 W Please note that the power station accepts a maximum of 100W input, regardless of whether you charge via the DC input or the USB-C port. If you need any assistance selecting compatible solar panels or charging accessories, feel free to let us know — we’re here to help! Customer Service Contact: 📧 [email protected] 📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST) Thank you for choosing Jackery! Best regards, Jackery Customer Support Team

  Answered 6 months ago by Jackery

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