“They used to work great now when I pull them out of the case and they sync there's a split second delay between the sound on both sides so it sounds like an echo and then one always turns off”
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You might want to unpair it. And restart the pairing process. Make sure the right earbuds turns on first then the left one. Double click both earbuds to ensure they are connected to each other. Then pair your headphones to your smartphone.
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