Questions & Answers

Q: Questionwhen i put my ear buds back in the case the red chargering light on each bud isn’t coming on anymore and they are charging in the case. does anyone know how to fix this?

Asked 3 years ago by millie.

• A:Answer 3 months

  Answered 2 years ago by Anonymous

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Q: QuestionCan I wear these in the shower?

Asked 3 years ago by Ivy.

Q: QuestionI've lost my left earphone how do I just pair the right one?

Asked 3 years ago by Anonymous.

Q: QuestionWhen using the headphones no notification sounds come through from my phone. Is this normal? Even when my phone is on loud.

Asked 3 years ago by AppleGeek007.

• A:Answer Yes

  Answered 3 years ago by atws32w

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Q: QuestionI bought these a day ago and when I put them on charge the orange light turns on at the back. I walk away for about a minute and the light has turned off. Does that mean the headphones have stopped charging?

Asked 3 years ago by Josh.

Q: QuestionJam air free charging case is flashing white non stop .

Asked 4 years ago by Makix.

Q: QuestionOne of the earphones doesn’t connect to Bluetooth alone how do I fix this

Asked 4 years ago by Ben.

• A:Answer Yes

  Answered 3 years ago by atws32w

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Q: QuestionHi I’ve just purchased these headphones & they’re not charging. Two white lights come on in case & one is flicking white? I’ve had it in charge for 2 days. Please help? It’s saying has to ge all red when charged? Please advise.

Asked 4 years ago by Lulu.

Q: QuestionWhen using my jam athlete true wireless, the left side keeps intermittently turning off while the right side continues broadcasting. Has anyone else had this problem?

Asked 4 years ago by Danga.

Q: QuestionHow can I pair to my phone if I only have the right ear bud? I keep trying and it doesn't show up on my phone

Asked 4 years ago by Anonymous.

Q: QuestionGet a ringing alarm in one ear bud but still have 60 per cent battery left

Asked 4 years ago by Dredd.

Q: QuestionMy jam earbuds alway disconnect after 20 minutes to 1h if no phone call,i wonder why ? Need and set up ? Or app ? My phone is iPhone 10

Asked 4 years ago by Anonymous.

Q: Questionleft ear bud not charging or turning on. right bud charges in both spots. could it be a faulty earbud or am i missing a step?

Asked 4 years ago by jpressley1218.

Q: QuestionHello I have a pair of jam earbud in the blue case. Hand one in my ear it fell on the floor and open .what can I do to snap it close again .Do I seal it with a little bit of clear glue to close it on the outside .Help.

Asked 4 years ago by Vixen.

Q: QuestionHi for some reason both headphones say their charging but when I take them out only one works. Does anyone know what’s going on?

Asked 4 years ago by Cj.

Q: QuestionI just got a pair of wireless Android earbuds from a friend. I don't know how to use them and she didn't have the user manual for them. Can you please explain how to use them?

Asked 4 years ago by Whit.

Q: QuestionMy left earbud won’t even power on or blink any lights. Not blue and not red. Funny thing is, when I put it in the case, the light turns on red... when I take the left earbud out again, it just shuts off and does not power on at all... help

Asked 4 years ago by Omar.

• A:Answer Did you solve this ? and if so how?

  Answered 4 years ago by JMMB

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Q: QuestionDo these work best with a specific phone type? Will they work well with an iPhone?

Asked 5 years ago by Anonymous.

Q: QuestionMy Jam earbud will not charge

Asked 5 years ago by Mike.