“Hello, I bought 5 month ago the Jbl 3.1 sound bar and connected it to my LG tv UJ620y via arc port to both of them,two weeks ago the sound stooped,I put the Optic port it work some time and stop also,only the Bluetooth works. what can I do????”

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• We would like to get more information to help you out, please submit a case request and so we can assist you at www.jbl.com/support-contact.html .

  Answered by JBL Support 6 years ago

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• I TRIED THE OPTIC PORT FIRST AND I HAD A SIMILAR PROBLEM. I THEN HOOKED UP A HDMI CABLE AND THAT CORRECTED THE PROBLEM. SOUNDS GREAT NOW! I HAVE PURCHASED SEVERAL JBL SPEAKERS IN THE PAST, AND I AM SOLD ON ALL JBL PRODUCTS.

  Answered by CbaxterJ 6 years ago

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