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The center speaker on the JBL soundbar 3.1 does not work during normal audio and video playback. It would only work when playing movies which have Dolby surround sound. This was confirmed by the certified JBL agents. Verified this by checking multiple units from multiple reputed stores and it was the correct. However, couldn't find any movies on Netflix in which this can be experienced so please let me know if anybody knows.
Sorry, there was a problem. Please try again later.Please press the surround button to turn on the center channel on your speaker, else the media that you are playing from your iPhone may only be configured to work with a stereo system. Try using a different app or a 3.1/5.1 media on your phone and see if it would make a difference. We would also like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
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