Questions & Answers

Q: QuestionHow many channels does the JBL BAR 1300X have?

• A:Answer The JBL BAR 1300X has 11 channels.

Q: QuestionWhat is the total output power of this soundbar system?

• A:Answer This soundbar system has a total output power of 1170 watts.

Q: QuestionDoes this soundbar have a subwoofer?

• A:Answer Yes, this soundbar comes with a 12-inch wireless subwoofer.

Q: QuestionWhat is the diameter of the subwoofer that comes with this soundbar?

• A:Answer The subwoofer that comes with this soundbar is 12 inches.

Q: QuestionDoes this soundbar system support Dolby Atmos?

• A:Answer Yes, the soundbar supports Dolby Atmos, DTS:X and MultiBeam for an enhanced 3D surround sound experience.

Q: QuestionDoes this soundbar system have an app?

• A:Answer Yes, you can customize the EQ and control all compatible speakers through the JBL One app.

Q: QuestionWhat are the dimensions of the detachable speakers?

Asked 2 years ago by Rick.

• A:Answer 8 inches wide, 2.4 inches high, 5.5 inches deep

  Answered 2 years ago by Kotor

  Helpful (7)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work in India if I bought from USA (my concern for electric output)………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Asked 10 months ago by Sonusingh.

• A:Answer IT should work all over the planet just connect it right.

  Answered 10 months ago by JesusM

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow many hours does the charge hold for the detachable speakers?

Asked 1 year ago by Garv.

• A:Answer I usually charge them once a week.. but also you can buy a cable and have them connected to the power outlet so you don’t need to worry about it.

  Answered 1 year ago by FrancescoBVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionSounbar goes back to standby every 10 minutes. Connected to Sony Bravia hdmi. Been trying to fix this issue for hours. Any help???? Has audio playing and then just cuts out to stanby mode.

Asked 2 years ago by Standbymodeissues.

• A:Answer It's most likely the Bravia. I had nothing but issues with connectivity and synchronization. I ended up having to return the Sony, problem solved. I had the A80L and even tried the A95L as well. Same problem consistently.

  Answered 1 year ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre there any JBL speakers that can be additionally connected to the 1300x soundbar system?

Asked 1 year ago by Denker45.

• A:Answer Thank you for your question. Our JBL Bar 1300X is a standalone soundbar with a subwoofer system. It isn't compatible to have additional speakers. If you need more help, please contact JBL customer support.

  Answered 1 year ago by JBL Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have my on SVS sub. Does it have a Sub Out or another way to use a different sub?

Asked 1 year ago by TonyL.

• A:Answer The included sub connects wirelessly to the soundbar. There is not a sub out port. It is not possible to add a second sub or to use another subwoofer.

  Answered 1 year ago by Kotor

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this JBL system work with Samsung TV's Q Symphony feature?

Asked 2 years ago by wooferkevin.

• A:Answer Yes it does work with Symphony feature……

  Answered 2 years ago by DavidSVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with an older Sony 55” TV that has an ARC hdmi? This TV has no eARC, but has an ARC HDMI.

Asked 2 months ago by Nice.

• A:Answer Yes. Our JBL Bar 1300X supports and is recommended to connect to your TV via HDMI ARC. For more details, please refer to te Owner's Manual, page 10, "5. CONNECT".

  Answered 2 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionSubwoofer give a popping feedback what could be wrong?

Asked 2 months ago by StacyT.

• A:Answer Thanks for reaching out. We would like to know more about the issue with the subwoofer of your JBL Bar 1300X and provide some troubleshooting steps that might help isolate the problem. Please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

  Answered 2 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe soundbar goes to mute when the tv is on you can play music but the tv will not play thru soundbar We have changed the hdmi we have unplugged both tv and soundbar we have reset still not playing tv thru tv

Asked 3 months ago by Soundbar.

• A:Answer Thank you for your inquiry. The most effective way to resolve this is to contact us directly. Our team is ready to assist you with your concern.

  Answered 3 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere can I find accessories, such as end caps for sound bar?

Asked 3 months ago by Stovell.

• A:Answer Thanks for your inquiry. You may check with our authorized dealers like BestBuy to check if they have accessories for our JBL Bar 1300X. You may also contact our customer support for further assistance.

  Answered 3 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a 1300 soundbar connected through WiFI and it works great. I’m thinking about buying a second 1300 soundbar to connect through WiFi for a different room. Is it possible to sync both soundbars together via Alexa Multi-Room Playback? Thanks

Asked 9 months ago by Zack.

• A:Answer Thank you for your question. Yes, our JBL Bar 1300X supports Alexa Multi-Room Music. Just ensure both Bar 1300X are set up in the JBL One App first, then create a Multi-Room Music group for the soundbar. Please refer to the Amazon Alexa app for more information.

  Answered 9 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello. Do the HDMI connectors support 4K @ 120Hz?

Asked 9 months ago by Jake.

• A:Answer Thanks for your inquiry. Our JBL Bar 1300X HDMI doesn't support 120HZ. It only supports 4K at 60Hz. If you need more help, please contact our customer support.

  Answered 9 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question