“Unit is working fine in that I can connect and play music, however the app finds the device but is stuck on the “getting ready for you” and does not move. Have deleted app and removed device and recreated and then reinstalled but no change.”

Asked by Wilko 4 years ago

1-3 of 3 Answers

I have same problem, my charge 5 and Extreme 3 are in the app no problem but the boombox 2 is recognized but dont go any further than that
Answered by Anonymous 2 years ago
Sorry, there was a problem. Please try again later.
IOS 14.6 not android and have already tried removing from Bluetooth and reconnecting.
Answered by Wilko 4 years ago
Sorry, there was a problem. Please try again later.
There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.
Answered by JBL Support 4 years ago
Sorry, there was a problem. Please try again later.