Questions & Answers

Q: QuestionCan you charge and listen to music at the same time?

Asked 3 years ago by Tim.

• A:Answer Our JBL Charge 5 can be used while the unit is charging. Our speakers are designed to work even while charging so you can continue to listen to music all the time.

  Answered 3 years ago by JBL Support

  
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Q: Questioncan not turn off power

Asked 3 years ago by ry.

• A:Answer High chances are that your power button is broken. Make sure someone checks that out for you or try to hard reset your speaker.

  Answered 3 years ago by Thereviwer265

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Q: QuestionCan this speaker be paired with a Bluetooth turntable

Asked 3 years ago by Mark.

• A:Answer Yes can be pair with and Bluetooth device

  Answered 3 years ago by RettaVerified Purchase

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Q: QuestionDoes the Charge 5 come with a case?

Asked 3 years ago by Anonymous.

• A:Answer No it does not. But the box it comes in is great for storing it when your not using it it flips open and close and stays closed with a magnet.

  Answered 3 years ago by Brody

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Q: QuestionCome with a case?

Asked 3 years ago by Oluca.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Blue

• A:Answer Unfortunately, it does not. You can get cheap ones on Amazon though!

  Answered 3 years ago by Dari87Verified Purchase

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Q: QuestionHas anyone experienced the jbl charge 5 cutting off when plug in on power? Even after being plugged in on power for 9 hours? My ihome iW1 never had that issue?

Asked 4 years ago by Kaye.

• A:Answer I never had any experience so far. It’s working well and lasts almost a day while continuously playing it.

  Answered 3 years ago by TuringVerified Purchase

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Q: Questioncan listen to music on a usb drive

Asked 4 years ago by Bigmar.

• A:Answer Most likely no since you would have no options to choose which folder they’re in or so.

  Answered 4 years ago by Sero

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Q: QuestionWhat brand and type of amplifier ic is used in this speaker?

Asked 4 years ago by Jonathan.

• A:Answer Jbl

  Answered 3 years ago by Thereviwer265

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Q: QuestionDoes it come with a wrist strap?

Asked 4 years ago by Goodguyx.

• A:Answer Our JBL Charge 5 doesn't come with a wrist strap.

  Answered 4 years ago by JBL Support

  
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Q: Questionhow many watts are the jbl speaker

Asked 4 years ago by Anonymous.

• A:Answer I think it has 40 watts!

  Answered 4 years ago by Greatspeaker

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Q: QuestionCan I plug it in to an existing stereo head phone jack to add a speaker outside my trailer?

Asked 4 years ago by Husky300.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Camouflage

• A:Answer Unfortunately no.. this is only bluetooth with a charging port for phones. Does not read usbs.

  Answered 4 years ago by Deeds

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Q: QuestionDoes it come with a charging cable?

Asked 4 years ago by KH.

• A:Answer Yes it comes with a charger

  Answered 4 years ago by Greatspeaker

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Q: QuestionCan you answer phones calls with this speaker?

Asked 4 years ago by Eddy.

• A:Answer Don't quote me on this but I think that only the jbl flips have mics built in.

  Answered 4 years ago by Anonymous

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Q: QuestionWhen will this product be released?

Asked 4 years ago by Bryan.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - Gray

• A:Answer It is already out. Bought mine about a month ago or so.

  Answered 4 years ago by IAmTheStev

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Q: QuestionWhen does this item release

Asked 4 years ago by Skimxx.

This question was asked about the related product: JBL - CHARGE5 Portable Waterproof Speaker with Powerbank - White

• A:Answer It is now available

  Answered 2 years ago by Martiallaw

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Q: QuestionWhy does my charge 5 keep getting static noise?

Asked 1 year ago by Jazzin.

• A:Answer Thanks for your feedback. We're always looking for ways to improve. With our JBL Charge 5, the static noise from the speaker could be due to interference with other wireless signals. Please ensure a clear line of sight between the speaker and the source and shut down unused Bluetooth products nearby. Verify if the issue continues across different music applications and devices. You can also try resetting our JBL Charge 5 by pressing and holding the Volume + together with Play/Pause button for 3 seconds while the speaker is powered on. The speaker will then turn off and reboot to factory default. If the issue continues, please reach out to our customer support team for more assistance.

  Answered 1 year ago by JBL Support

  
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Q: QuestionWhat is the maximum decibels this speaker can output?

Asked 3 years ago by User123.

• A:Answer This speaker packs a punch. The Charge 5 put out about 94 dB at max volume with super low distortion (impressively loud)

  Answered 3 years ago by Thereviwer265

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Q: QuestionCan I synchronise multiple unites to play the same music at the same time.

Asked 3 years ago by ccm.

• A:Answer Yes they have a feature that allows them to do that very easily

  Answered 3 years ago by ApolloVerified Purchase

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Q: QuestionI bought this bluetooth speaker today and it doesn't come with the charger, only the cable, what can I do?

Asked 4 years ago by Anonymous.

• A:Answer Use the cable to connect the other end to your JBL speaker and connect to any USB adapter.

  Answered 3 years ago by TuringVerified Purchase

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