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Sorry, there was a problem. Please try again later.Make sure that the only files sent to your JBL Dive are actually MP3 files. When I first downloaded my songs to my JBL Dive I had accidentally included an extra non-MP3 file. My JBL Dive would not play. I went in to the JBL Dive storage and removed the non-MP3 file and after I removed the non-MP3 file, it worked perfectly. I do wish it would shuffle the songs, but that feature does not exist on this product. Good Luck.
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