“I BOUGHT MY JBL EARBUDS ABOUT A MONTHS AGO, AND CANNOT GET BOTH EARBUDS TO WORK AT THE SAME TIME. I CAN GET ONE EARBUD TO WORK AND WHEN I TRY TO GET THE OTHER EARBUD TO WORK, THE THE 1ST ONE QUITS WORKING. I DO NOT FIND THESE USER-FRIENDLY AT ALL”
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According to the limited directions you must place the left ear bud in first then the right, when I've forgotten to do so that's happened to me. I just put them both in the case again and restart correctly--left first and it seems to resolve the issue.
Sorry, there was a problem. Please try again later.We're here to help with your JBL Endurance Peak II. Please do a manual pairing by taking out the earbuds from the charging case and pressing the touchpad control on both earbuds for 3 seconds. Reset the unit by placing both ear pods in the charging box while the charging box is plugged into a power source. Press and hold the button on the right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores factory defaults. (Please note that charging must take place for the reset to work.) It may also be necessary to remove or forget the earbuds from the list of paired Bluetooth devices to pair them again. If you need more help, please contact our customer support.
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