When playing a song it pauses. the battery is like 40 percent is that the reason it pauses the music? null

Question

ClaramariaL · Accepted Answer

No, that most be the internet connection or your Bluetooth settings

JBL Support · Answer

Thanks for reaching out. It's not normal for our JBL Live 670NC to pause in the middle of playing music, even at 40% battery. Check if the auto-play and pause is enabled in the JBL headphones app. If it is, try to turn it off and see if the issue remains. For further troubleshooting steps, please contact us at (800) 336-4525, Mon-Fri: 9:00 am - 11:00 pm (EST), Sat-Sun: 9:00 am - 5:00 pm (EST)

Answered by JBL Support 5 months ago

“When playing a song it pauses. the battery is like 40 percent is that the reason it pauses the music?”

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