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Thanks for reaching out. Please try to reset on the JBL Partybox 300 by pressing and holding the Play/Pause and Volume + buttons for 10 seconds, the Partybox will turn off and turn back on after a few seconds indicating the reset is successful. Also you can try to use a different devices. Please reach out to our Customer Support so we could try some troubleshooting steps. http://bit.ly/30JI2G4
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