“my right ear bud appears to be crackling and not as loud as the left. it has plenty of charge in the battery”

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• No mine is working fine

  Answered by NatashaS 3 months ago

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• Thanks for bringing this to our attention. We recommend checking for any dust or debris blocking the speakers of the earbuds, and verifying the balance control on your source device. Additionally, try connecting the unit to a different source device to see if this resolves the issue. If the problem persists, please contact us at: (800) 336-4525.

  Answered by JBL Support 4 months ago

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