Questions & Answers

Q: QuestionIs there a way to connect the earbuds to an airplane's entertainment system?

• A:Answer Yes, you can connect the earbuds to an airplane's entertainment system using the Smart Charging Case as an audio transmitter dongle.

Q: QuestionWhat is the maximum frequency response of the earbuds?

• A:Answer The maximum frequency response of these earbuds is 40 kilohertz.

Q: QuestionDo the earbuds have a built-in microphone?

• A:Answer The earbuds have a built-in microphone.

Q: QuestionWhat is the maximum frequency response of the earbuds?

• A:Answer The maximum frequency response of these earbuds is 40 kilohertz.

Q: QuestionDo the earbuds have a built-in microphone?

• A:Answer The earbuds have a built-in microphone.

Q: QuestionIs there a carrying case included with the earbuds?

• A:Answer These earbuds come with a carrying case.

Q: QuestionWhat is the battery life of the earbuds?

• A:Answer The battery life of the earbuds is 10 hours.

Q: QuestionCan I connect 2 devices at the same time on the earbuds?

Asked 11 months ago by Rgv.

• A:Answer We appreciate your inquiry. Yes, our JBL Tour Pro 3 has a multi-point connection feature that allows you to connect a maximum of two devices simultaneously . To activate the multi-point connection, connect the earbuds to your first device, and when connected, please double-tap the left or right earbud and hold it on the second tap for five seconds to pair it with your second device. Once the name of the earbuds appears on the Bluetooth list of your devices, please select it to connect earbuds to your devices.

  Answered 11 months ago by JBL Support

  
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Q: QuestionHow well do they fit? Or are they like the air pods that every 20 minutes give or take you have to push them it so they don't fall out? How durable is the screen on the case? Do I need to be extra careful with loose change and keys in my pocket?

Asked 10 months ago by Resistant.

• A:Answer Thank you for your inquiry. Our JBL Tour Pro 3 has a feature called "Check My Best Fit" in the JBL Headphones App. This feature will determine if you are using the correct ear tip size and the positioning within the ear canal to prevent the earbuds from falling out of your ears. To do so, feel free to download the app, scroll down to "Check My Best Fit", and click to begin the process. Additionally, the screen of our JBL Tour Pro 3 use a scratch-resistant surface with a hardness of 7H. If you puts the case in your pocket with coins, there will be no problem. However, if someone scratches the screen with a coin with very high pressure, or if there are harder substances such as sand attached to the surface of the coin, it may also cause damage to the 7H hardness surface.

  Answered 10 months ago by JBL Support

  
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Q: QuestionIf you drop an ear bud can you located with an app or feature? The earbud is not in the case and you drop it and is under some furniture but you can find it because you dropped it and it roll to some park of the room. Thanks for your help.

Asked 2 weeks ago by Bob80.

Q: Question“With my previous JBL headphones, the person on the other end often said I sounded far away or muffled. Has the call and microphone quality been improved in this model so that my voice comes through more clearly?”

Asked 1 month ago by Sam.

Q: QuestionHow can I maximize the battery time when listening podcasts?

Asked 3 months ago by Ed.

Q: QuestionWill the earbuds work if you plug them in to say a PlayStation controller ? Can you talk through them

Asked 3 months ago by Anonymous.

Q: QuestionDo these work with iPhone

Asked 3 months ago by Anonymous.

• A:Answer Yes, our JBL Tour Pro 3 is compatible with any Bluetooth-enabled devices like iPhones.

  Answered 3 months ago by JBL Support

  
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Q: QuestionIs there tracking for each earbud?

Asked 3 months ago by Nicole.

Q: QuestionWill these ear buds work for tinnitus

Asked 4 months ago by Anonymous.

Q: QuestionCan the earbuds be tracked via the smart things app when they are in the case? I always lose my earbuds while in their case and I can't track them when in the case.

Asked 4 months ago by Anonymous.

• A:Answer Thanks for your question. It is not possible to locate the earbuds while they are in the case, as they power off when the charging case lid is closed.

  Answered 4 months ago by JBL Support

  
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Q: QuestionWhat's the manufacturer warranty?and how long?

Asked 6 months ago by Moe.

• A:Answer Thanks for your question. Our JBL Tour Pro 3 warrants a period of one year that begins on the original date of delivery, and is valid only on products purchased from authorized resellers in the United States and used in the United States.

  Answered 6 months ago by JBL Support

  
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Q: QuestionDoes it work with “Siri”?

Asked 6 months ago by ahajuan.

This question was asked about the related product: JBL - Tour Pro 3 True Wireless Noise Cancelling Earbuds - 2024 - Titanium

• A:Answer Thanks for your question. Yes, our JBL Tour Pro 3 TWS earbuds are compatible with Siri, Apple’s voice assistant. It support standard Bluetooth voice control, allowing you to activate Siri by holding the touch sensor on either earbud for two seconds, after configuring this function via the JBL Headphones app.

  Answered 6 months ago by JBL Support

  
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