Questions & Answers

Q: QuestionIs there a way to connect the earbuds to an airplane's entertainment system?

• A:Answer Yes, you can connect the earbuds to an airplane's entertainment system using the Smart Charging Case as an audio transmitter dongle.

Q: QuestionWhat is the maximum frequency response of the earbuds?

• A:Answer The maximum frequency response of these earbuds is 40 kilohertz.

Q: QuestionDo the earbuds have a built-in microphone?

• A:Answer The earbuds have a built-in microphone.

Q: QuestionWhat is the maximum frequency response of the earbuds?

• A:Answer The maximum frequency response of these earbuds is 40 kilohertz.

Q: QuestionDo the earbuds have a built-in microphone?

• A:Answer The earbuds have a built-in microphone.

Q: QuestionIs there a carrying case included with the earbuds?

• A:Answer These earbuds come with a carrying case.

Q: QuestionWhat is the battery life of the earbuds?

• A:Answer The battery life of the earbuds is 10 hours.

Q: QuestionHow well do they fit? Or are they like the air pods that every 20 minutes give or take you have to push them it so they don't fall out? How durable is the screen on the case? Do I need to be extra careful with loose change and keys in my pocket?

Asked 6 months ago by Resistant.

• A:Answer Thank you for your inquiry. Our JBL Tour Pro 3 has a feature called "Check My Best Fit" in the JBL Headphones App. This feature will determine if you are using the correct ear tip size and the positioning within the ear canal to prevent the earbuds from falling out of your ears. To do so, feel free to download the app, scroll down to "Check My Best Fit", and click to begin the process. Additionally, the screen of our JBL Tour Pro 3 use a scratch-resistant surface with a hardness of 7H. If you puts the case in your pocket with coins, there will be no problem. However, if someone scratches the screen with a coin with very high pressure, or if there are harder substances such as sand attached to the surface of the coin, it may also cause damage to the 7H hardness surface.

  Answered 6 months ago by JBL Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I connect 2 devices at the same time on the earbuds?

Asked 7 months ago by Rgv.

• A:Answer We appreciate your inquiry. Yes, our JBL Tour Pro 3 has a multi-point connection feature that allows you to connect a maximum of two devices simultaneously . To activate the multi-point connection, connect the earbuds to your first device, and when connected, please double-tap the left or right earbud and hold it on the second tap for five seconds to pair it with your second device. Once the name of the earbuds appears on the Bluetooth list of your devices, please select it to connect earbuds to your devices.

  Answered 7 months ago by JBL Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWill these ear buds work for tinnitus

Asked 1 week ago by Anonymous.

Q: QuestionCan the earbuds be tracked via the smart things app when they are in the case? I always lose my earbuds while in their case and I can't track them when in the case.

Asked 1 week ago by Anonymous.

• A:Answer Thanks for your question. It is not possible to locate the earbuds while they are in the case, as they power off when the charging case lid is closed.

  Answered 1 week ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat's the manufacturer warranty?and how long?

Asked 2 months ago by Moe.

• A:Answer Thanks for your question. Our JBL Tour Pro 3 warrants a period of one year that begins on the original date of delivery, and is valid only on products purchased from authorized resellers in the United States and used in the United States.

  Answered 2 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it work with “Siri”?

Asked 2 months ago by ahajuan.

This question was asked about the related product: JBL - Tour Pro 3 True Wireless Noise Cancelling Earbuds - 2024 - Titanium

• A:Answer Thanks for your question. Yes, our JBL Tour Pro 3 TWS earbuds are compatible with Siri, Apple’s voice assistant. It support standard Bluetooth voice control, allowing you to activate Siri by holding the touch sensor on either earbud for two seconds, after configuring this function via the JBL Headphones app.

  Answered 2 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan these be charged wirelessly?

Asked 4 months ago by JG.

• A:Answer Yes they can, just place the back of the case onto your wireless charger

  Answered 3 months ago by ShaneWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo these have the hearing aid feature?

Asked 4 months ago by Deaf1.

• A:Answer Not sure what you mean by that, but they do allow for outside noise to be heard through the "Ambient Aware" feature as well as steady volume for better hearing.

  Answered 3 months ago by ShaneW

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre these Earbuds good for running and biking?

Asked 5 months ago by Gary.

• A:Answer They have great sound and solid ANC as well as what is called "Ambient Aware" so you can still hear your surroundings. Only issue is the earbuds may want to fall out, so getting a small loop to connect them together so if one or both do fall out they stay wrapped around your neck for ease of putting them back in.

  Answered 3 months ago by ShaneWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it have speech enhancement

Asked 5 months ago by Lizzy.

• A:Answer Unsure what is meant by that, but there is a mode that allows you to use one of the earbuds as a microphone and you can have more "private" conversations where your voice even in a muffled whisper can be heard better by whomever is on the other line.

  Answered 3 months ago by ShaneWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I buy just the charging case?

Asked 6 months ago by Doon.

• A:Answer Thank you for your inquiry. If your charging case is lost, you can purchase a replacement. To do so, please contact us directly to place your order. Kindly be advised that purchasing a standalone case may not always be the most cost-effective solution. Please don't hesitate to reach out for further assistance.

  Answered 6 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI want to use these with my television instead of the blue tooth headphones. Will these work?

Asked 6 months ago by Gregg.

• A:Answer to some degree, if you have a way of being able to connect the case to a USB- C port on your TV our audio device the case will transfer the audio from there to your earbuds. I have used this feature a number of times on my computer.

  Answered 3 months ago by ShaneWVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)