“I bought these in Dec/22. I exchanged in Feb/23, due to the low volume in the right earbud. Now, almost a year to the day later in 2024, the same earbud in the newer pair is doing the same thing. What's the issue? They are cleaned daily, and were reset.”
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Sounds like they reached their lifespan and for what you paid and their cuality and how you treat them i think a year is not bad.
Sorry, there was a problem. Please try again later.We appreciate your feedback. Your JBL Tune 130NC may experience an imbalance volume due to an issue with dust/dirt/debris blocking the ear tip screen, balance control on your source device (music player app/headphone app/source device). Let's try some troubleshooting steps. We suggest cleaning the eartips by removing dust and wax using a pointed toothpick to remove larger amounts and a small amount. Check the balance control on your source device by going to the "Accessibility" settings, as well as the balance control on your music player app. Lastly, try to connect the earbuds to a different device (phone/tablet/music player) to determine if the issue lies with the earbuds or the initial device you paired them with. If you need more help, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).
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