Questions & Answers

Q: QuestionIs the listening experience customizable via an application?

• A:Answer Yes, the listening experience is customizable via the Jlab App.

Q: QuestionHow long is the parts warranty for these earbuds?

• A:Answer The parts warranty for these earbuds is two years.

Q: QuestionAre these earbuds true wireless?

• A:Answer Yes, these earbuds are true wireless.

Q: QuestionCan these earbuds connect to multiple devices?

• A:Answer Yes, these earbuds can connect to multiple devices with bluetooth multipoint.

Q: QuestionDoes this product use wireless connectivity?

• A:Answer Yes, this product uses bluetooth wireless connectivity.

Q: QuestionMine came with case but no wire to charge case. Is that right?

Asked 2 weeks ago by 1949.

Q: QuestionDoes this ear bud has noise cancelling capabilities?

Asked 1 month ago by Meggie.

Q: QuestionCan people around you hear the sound coming through the earbuds, since they are 'open air'?

Asked 1 month ago by Jean.

Q: QuestionAre thesenoise canceling?

Asked 2 months ago by ShakeebaH.

• A:Answer There is no noise cancelation as there's no seal for sound, we do have plenty of ANC models, however.

  Answered 2 months ago by JLab Audio Team

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Q: QuestionCan you swim in these?

Asked 2 months ago by Triathlete.

• A:Answer While the Epic Open are sweat resistant, they are not waterproof and should not be used while swimming. - JLab Customer Support

  Answered 2 months ago by JLab Audio Team

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Q: QuestionCan I use them with my IPhone 16 pro?

Asked 4 months ago by Katty.

• A:Answer Yes

  Answered 3 months ago by SarahnVerified Purchase

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Q: QuestionHow long do these last on a charge?

Asked 5 months ago by Anonymous.

• A:Answer I am getting at least8-10 hours use. I have never 'KILLED' These yet.

  Answered 4 months ago by RichardMVerified Purchase

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Q: Questionwill these work on samsung tv

Asked 8 months ago by charlie.

• A:Answer Yes

  Answered 3 months ago by SarahnVerified Purchase

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Q: QuestionIt's a waterproof?

Asked 1 year ago by Anonymous.

• A:Answer no.

  Answered 4 months ago by RichardMVerified Purchase

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