I recently purchased these air buds and have not been able to charge them using the case. The case does not seem to charge either, as it does not flash blue when it should be charging. Is there any way I can fix this easily? null

Question

DustyxXxHuevos · Accepted Answer

When you plug in the ear bud charger the light should turn RED. 

When the charger is charging it will slow blink RED and turn blue then done. 

Now the light will slowly blink BLUE (* IF* charger is not also plugged in )whilst charging earbuds. Blue light will turn off when earbud is fully charged. 

I can’t help you with a fix cuz I never had to fix mine. They have a 2 year warranty. Maybe send it back to manufacturer...

JLab Audio Team · Answer

Hey michael,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.

Kind Regards

#TeamJLab Customer Support

“I recently purchased these air buds and have not been able to charge them using the case. The case does not seem to charge either, as it does not flash blue when it should be charging. Is there any way I can fix this easily?”

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