Questions & Answers

Q: QuestionTo clarify my previous quetion; can I put the case (not the earbuds) on wireless charger for charging or ONLY it (the case) could be charged by wire and adaptor connected to power outlet?

Asked 6 years ago by Bob.

• A:Answer Hey bob They need to be placed in the case to charge. We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio

  Answered 6 years ago by JLab Audio Team

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Q: QuestionCan these be used for gaming with PS4?

Asked 6 years ago by Royal.

• A:Answer Hello royal, Yes, however, you will need a dedicated gaming headset to communicate via the web. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio

  Answered 6 years ago by JLab Audio Team

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Q: QuestionDo these work with Samsung s9

Asked 6 years ago by Jkicks.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer Yes

  Answered 6 years ago by ChavaVerified Purchase

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Q: QuestionAre these compatible with XBOX ONE?

Asked 6 years ago by PhoneJOan.

• A:Answer Yes, go to the settings and connect them through Bluetooth

  Answered 6 years ago by Trey

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Q: Question(1) When is the Manufacturing date to this product?

Asked 6 years ago by Angel.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer Hey angel, When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with specifications, etc. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionDo these have volume control built in?

Asked 6 years ago by TheSaguaro.

• A:Answer Hey They do indeed. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionDo they work with android

Asked 6 years ago by Anonymous.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer Hello, Yes, they are indeed compatible with android and apple. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionHow is the rate on the the mic I'm hearing that on alot of the calls the person can not hear well

Asked 6 years ago by T.

• A:Answer No problems. Works very well.

  Answered 6 years ago by HarperVerified Purchase

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Q: QuestionCan they connect to two devices simultaneously? (Multipoint)

Asked 6 years ago by Knight.

• A:Answer Yes

  Answered 6 years ago by YChamp

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Q: QuestionWhy don't they turn off when I return them to the case? They keep connecting to my phone when I'm trying to connect to my other bluetooth speakers even though they're in the case and are secure. I clean the case and buds before I put them.

Asked 6 years ago by Anonymous.

• A:Answer I have the same problem, sometimes not always. Normally I just go to my Bluetooth settings and turn them off and they do shut off. Whenever I go to use them again they automatically connect.

  Answered 6 years ago by Trevorbruin

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Q: QuestionCan I use one earbud at a time? Instead using 2 earbuds in one time

Asked 6 years ago by Eggy.

• A:Answer Yes

  Answered 6 years ago by Dev7

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Q: QuestionHow long do they take to charge? Do they come charged?

Asked 6 years ago by Curiousquestionabouttheearbuds.

• A:Answer My earbuds came charged so I could use them right away. When I am not using them, I keep them in their case and keep the entire unit plugged into a USB port. I have used them for as long as 4 hours at a time, with no problem, but I thinks the specs suggest an even longer use time to be available.

  Answered 6 years ago by PMc0Verified Purchase

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Q: QuestionAre they compatible with PlayStation 4

Asked 6 years ago by Hanksters.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer If PlayStation 4 has Bluetooth it should work

  Answered 5 years ago by Stacey

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Q: QuestionCan I get be used with a Westinghouse tv???

Asked 6 years ago by Anonymous.

• A:Answer this earbuds can connect for audio to any Bluetooth enabled device.

  Answered 5 years ago by chai

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Q: QuestionCan you use these to connect to an Apple Watch?

Asked 6 years ago by Anonymous.

• A:Answer Hi, Yes. All of our bluetooth products will pair up with an Apple iWatch & iPhones. We want to help you #FINDYOURGO! If you're not happy, our personal service team has your back. Please feel free to contact us at support@jlabaudio.com or 405-445-7219. #FINDYOURGO JLab Audio

  Answered 6 years ago by JLab Audio Team

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Q: QuestionCan you connect these earbuds to two cell phone at one time?

Asked 6 years ago by C.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer No you can't connect 2 at same time. You have to turn off one for the other

  Answered 5 years ago by Jlab

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Q: Questioncan you use these to pair with a tv

Asked 6 years ago by Sam.

• A:Answer Good question I haven’t tested it out yet when I do I will let u know but the quality on these are awesome

  Answered 6 years ago by Kewan1987Verified Purchase

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Q: QuestionNeed something to use with Smart TV. I wear 2 hearing aids

Asked 6 years ago by Fay.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer Hi Fay, Since you ear already using hearing aids, I would recommend one of the three options of headphones. 1. Studio Headphone 2. Rewind Headphones 3. Flex Sport. We want to help you #FINDYOURGO! If you're not happy, our personal service team has your back. Please feel free to contact us at support@jlabaudio.com or 405-445-7219. #FINDYOURGO JLab Audio

  Answered 6 years ago by JLab Audio Team

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Q: QuestionAre they water proof

Asked 6 years ago by Hallie.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue

• A:Answer They are not waterproof.

  Answered 4 years ago by DIsplayname

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