Questions & Answers

Q: QuestionCan you track your earbuds, if say you lost one? I haven’t yet, but it’s one of my fears. If this model doesn’t, which one does?

Asked 6 years ago by Anonymous.

• A:Answer Hello, They are not equipped with gps. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with a few replacement options. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionDo they have a pause function? I.e. touch to pause/play?

Asked 6 years ago by Tabkats.

• A:Answer Yes! Tap the left or right earbud twice two play or pause.

  Answered 4 years ago by technerd4810

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Q: QuestionWill these connect to my Apple Watch so I can leave my phone at home?

Asked 6 years ago by RachelAnne.

• A:Answer Hey rachelanne, Yes, they are indeed compatible. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionI've read that these are compatible to phones with bluetooth but I'm not clear about, is there a mic for talking?

Asked 6 years ago by Mickey.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Hey mickey, There is indeed an active mic. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionHow far away from my phone can I go while wearing these?

Asked 6 years ago by Bailey.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer About 25-35 feet with a clear line of site from phone to earbuds. Between rooms about 15-20 feet

  Answered 6 years ago by DadStorm18

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Q: QuestionIs this compatible with Samsung Galaxy phone series?

Asked 6 years ago by Cee.

• A:Answer Sure, compatible with any device that has Bluetooth

  Answered 6 years ago by AZNani

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Q: QuestionWill they work with any device that has Bluetooth?

Asked 6 years ago by Anonymous.

• A:Answer Yes

  Answered 6 years ago by AZNani

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Q: QuestionDo they work on a T-Mobile Galaxy 9

Asked 6 years ago by Anonymous.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer They should. I have a Samsung Galaxy 9 plus and they work fine.

  Answered 6 years ago by MommieFearest

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Q: QuestionWill it work with new IPad Pro?

Asked 6 years ago by Joy.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer No, it won't work with the new IPad Pro.

  Answered 6 years ago by CommunityAnswer

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Q: Questioncan they connect to a ps4? and do they have a microphone that can be used with them?

Asked 6 years ago by deez.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer its an earbud can be conncted to devices Bluetooth capable.its basically a wirless headphone.i dont think theres a need for a separate mic cause theres one built in already

  Answered 5 years ago by chai

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Q: QuestionAre these compatible with Google Assistant or Siri?

Asked 6 years ago by Vivi.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer Hey vivi, Yes, they will retrieve your smart assistant. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with further info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionAre they sweat proof?

Asked 6 years ago by Luis.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Yes but allow them to dry before charging.

  Answered 6 years ago by MommieFearest

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Q: QuestionWill these work with an HP Spectre laptop?

Asked 6 years ago by RB.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer If it has Bluetooth yes it will

  Answered 6 years ago by KYTwinsDad

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Q: QuestionThese work for gaming or have long latency? would love to know how many MS.

Asked 3 years ago by Latency.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer Its got a good charge and can be used for gaming but if you're looking for "great quality sound" i would recommend a headset otherwise these are a good cheap option.

  Answered 2 years ago by user236342

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Q: QuestionAre these sweatproof?

Asked 4 years ago by Tuddman.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Teal

• A:Answer Yes

  Answered 4 years ago by Popp

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Q: QuestionDoes it have Nosie Cancellation for phone calls?

Asked 4 years ago by Al.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer No; Al, the JLab GO Air POP bluetooth wireless earbuds do not have ANC (Noise Cancellation. I know that it is a typo but you said "Nosie" Cancelation ... HAHAHA! I wish it did have Nosie Cancelation - Then my nosie girlfriend wouldn't hear what I was saying to my buddy on the phone / end up saying something embarrassing in the backround when I am on the phone to my friends (Like that I still wear ninja turtle underwear. OMG - I hate her for that! I still get teased.) If you want ANC at this price point I think there might be a model of Jabra earbuds that ANC for around $30 (not sure about your local BestBuy). I didn't really see anything below for BestBuy's suggestions in this form. I couldn't see a page for the Altec Lansing - NanoBuds ANC ...so I don't know the price. Sorry that I couldn't help more. Good luck, Al.

  I would recommend:

  • 

    Altec Lansing - NanoBuds ANC True Wireless In-Ear Earbuds - Charcoal Gray

    User rating, 4.25 out of 5 stars with 4 reviews.

    (4)

  Answered 4 years ago by BrianD

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Q: QuestionCan this be charged on a wireless charger pad.

Asked 4 years ago by Janet.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Teal

• A:Answer I assume, no, Janet. But that definitely is a question for JLab.

  Answered 4 years ago by BrianD

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Q: QuestionCan this work with a chromebook?

Asked 4 years ago by Ryder.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer I use them with my chromebook.

  Answered 4 years ago by CEHUFF

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Q: QuestionWill these work with a ps4?

Asked 4 years ago by Fatjack.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer Yes, but if you have multiple devices paired to them, you have to manually connect them in PS4 settings. I haven't found a way to have them switch automatically from my phone to the PS4.

  Answered 3 years ago by GMan

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