Questions & Answers
- Model:
- EBGAIRPOPRPNK124
- |
- SKU:
- 6668988
Q: QuestionI recently purchased these air buds and have not been able to charge them using the case. The case does not seem to charge either, as it does not flash blue when it should be charging. Is there any way I can fix this easily?
Asked by Michael.
- A:Answer When you plug in the ear bud charger the light should turn RED. When the charger is charging it will slow blink RED and turn blue then done. Now the light will slowly blink BLUE (* IF* charger is not also plugged in )whilst charging earbuds. Blue light will turn off when earbud is fully charged. I can’t help you with a fix cuz I never had to fix mine. They have a 2 year warranty. Maybe send it back to manufacturer...
Answered by DustyxXxHuevos
Q: QuestionWhat's the range on these.
Asked by Anonymous.
- A:Answer Hey, You're looking at 30 ft. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty. Kind Regards #TeamJLab Customer Support
Answered by JLab Audio Team
Q: QuestionHow do I pair with my phone galaxy a20 from metro pcs can't find the turn on n off button or pair button
Asked by T.
This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue
- A:Answer Take the bud out and put it in your ear. It'll let u know when to pair by voice saying, ready to pair. There also a little light that'll blink blue and white.
Answered by Ooof
Q: QuestionWill comply foam eartips work with these and still fit easily in the charging case?
Asked by Ayeaux.
- A:Answer The well on the charing case is really designed for the largest rubber ear pieces. Foam earpieces could work you might need to experiment a little.
Answered by MikeC
Q: QuestionWill these work with a Google Pixel 2 phone?
Asked by MarieSugarLand.
- A:Answer These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab Audio
Answered by JLab Audio Team
Q: QuestionDo these have a mute function?
Asked by Arvind.
This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue
- A:Answer Not that I'm aware of, you can quickly access a pause button, but I don't have much experience using these with calls.
Answered by Mattass76
Q: QuestionDo these work with hey Siri ?
Asked by Bmayo.
- A:Answer Hello, Yes, they will pull up all smart assistants. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support
Answered by JLab Audio Team
Q: QuestionHey I've just gotten these and the right earbud wont charge? If i put the left one in it shows its charging but if I leave just the right one in it doesn't show its charging so do you know why?
Asked by Anonymous.
- A:Answer Hello, So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new set under warranty. Kind Regards #TeamJLab Customer Support
Answered by JLab Audio Team
Q: QuestionHow do you turn them off?
Asked by Dee.
This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Navy Blue
- A:Answer Hey dee, No need, they will time out, or you can hold the sensor for 3 sec. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support
Answered by JLab Audio Team
Q: QuestionHow loud do the earbuds get?
Asked by gvmm1.
This question was asked about the related product: JLab - GO Air POP True Wireless Earbuds - Black
- A:Answer Only just barely loud enough to hear in a loud space (riding a bus or subway for instance) to be honest. It would be nice if they were a bit louder, but they are very good for $20 imo.
Answered by GMan
Q: QuestionIs the case of these earbud capable of being charged wirelessly ?
Asked by Bob.
- A:Answer Hello bob, You will indeed need the case for charging. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info. We want to help you #FINDYOURGO JLab Audio
Answered by JLab Audio Team
Q: QuestionI usually use one at a time. Can they both be used left and right?
Asked by Gisele.
This question was asked about the related product: JLab - GO Air POP True Wireless Earbuds - Black
- A:Answer You can use one at a time but only left side for left ear or right side for right ear
Answered by Yogi
Q: QuestionHow do you power the on without the case?
Asked by dn.
This question was asked about the related product: JLab - GO Air POP True Wireless Earbuds - Black
- A:Answer I am surprised to see JLab providing an incorrect answer here. This model does not power ON without a case. This is a design flaw and multiple reviews on various sites brought the issue.
Answered by Anonymous
Q: QuestionIs there really no way to turn on the earbud without the case? You can do that with the original Go Airs by just pressing the touch sensor, but that doesn't seem to work on these.
Asked by MostlyGoodBut.
This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Slate
- A:Answer Yeah that's a pretty big design flaw. I left to go for a run so I didn't bring my case and this flaw combined with the "feature" that they automatically disconnect and power off after a couple minutes if you don't start playing audio right away meant my only option would have been to go back home for the case.
Answered by Anonymous
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