Questions & Answers

Q: QuestionAre these earbuds true wireless?

• A:Answer Yes, these earbuds are true wireless.

Q: QuestionWhat is the Bluetooth version of these headphones?

• A:Answer The Bluetooth version of these headphones is 5.3.

Q: QuestionDo these earbuds have a built-in microphone?

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Slate

• A:Answer Yes, these earbuds have a built-in MEMS microphone in each bud.

Q: QuestionHow many hours of playtime do these earbuds provide?

• A:Answer These earbuds provide 8+ hours of playtime in each earbud.

Q: QuestionAre these earbuds true wireless?

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Slate

• A:Answer Yes, these are true wireless earbuds.

Q: QuestionWhat is the charging interface for these earbuds?

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Slate

• A:Answer The charging interface for these earbuds is USB-A.

Q: QuestionCan I control the volume using the earbuds?

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Slate

• A:Answer Yes, you can control the volume using the touch control functions.

Q: QuestionWhat is the total battery life for these earbuds?

• A:Answer The total battery life is 32+ hours.

Q: QuestionAre these earbuds water resistant?

This question was asked about the related product: JLab - GO Air POP True Wireless In-Ear Bluetooth Headphones - White

• A:Answer Yes, these earbuds are water resistant with IPX4.

Q: QuestionDo these earbuds have a built-in microphone?

• A:Answer Yes, these earbuds have a built-in microphone in each bud.

Q: QuestionWhat is the maximum wireless range for these earbuds?

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Slate

• A:Answer The maximum wireless range for these earbuds is 30 feet.

Q: QuestionWhat is the wireless range of these earbuds?

• A:Answer The maximum wireless range is 30 feet.

Q: QuestionHow long does the battery last on a single charge for these earbuds?

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Slate

• A:Answer The battery lasts for 8+ hours on a single charge.

Q: QuestionAre small sized ear tips included with these earbuds?

• A:Answer Yes, small sized ear tips are included.

Q: QuestionI bought these in white for my son and within a few weeks the left side wouldn't work, Best Buy replaced them and now he's having the same problem. I searched online to troubleshoot the issue and the fixes are not working. Please help get it working again

Asked 6 years ago by Daisy.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer We had the same issue and just returned them and purchased a different pair elsewhere. This manufacturer does not deserve your business.

  Answered 6 years ago by MPanjVerified Purchase

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Q: QuestionCan you answer the phone with these?

Asked 6 years ago by Anonymous.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer Hey Yes, they can pic up and hang up calls. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with further detail. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: Question2 questions, can i shower with these? Can i sweat in these?

Asked 6 years ago by Lucid.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer I would not recommend wearing them in the shower. You can wear them when working out. Sweat will not harm them but allow them to dry before placing them back in the charge box.

  Answered 6 years ago by MommieFearest

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Q: QuestionCan one bud be used w/o the other?

Asked 6 years ago by Nao.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer Yes indeed. If your earbud runs out of VaVoom you can just use the other one in the same ear or the unused ear. WHATEVER. I do this all the time.

  Answered 6 years ago by Jean

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Q: Questionwill these pair with a TV?

Asked 4 years ago by Anonymous.

• A:Answer These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab

  Answered 4 years ago by JLab Audio Team

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