Questions & Answers

Name: JLab - JBuds Air Executive True Wireless In-Ear Headphones - White
Brand: JLab
SKU: 6396181
Price: 24.5 USD
Rating: 3.8 (1386 reviews)

JLab - JBuds Air Executive True Wireless In-Ear Headphones - White

Model:: EBJBUDSAIREXECRWHT82; |
SKU:: 6396181

User rating, 3.8 out of 5 stars with 1386 reviews.

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QuestionHow long does it take to charge the case and the earbuds?
Asked 6 years ago by Seba.
- Answer Strangely enough, the instruction booklet doesn't give those numbers. I found this info from the ad on the JLab site: Battery Life: 6 hours in each earbud, 24+ hours in case Earbud Charge Time: 1.5 Hours Rapid Charge: 15 min charging = 1 hour playtime Case Charge Time: 2.5 Hours I checked . . . This information comes from the ad on the JLab site. However . . . I haven't actually timed my earbuds, but my experience with them seems to confirm those numbers. I've listened to music and audiobooks for 3 or 4 hours, and the battery gauge on my iPod Touch or my iPhone XR for the connected earpods show that their charge is about 50% at that point, so six hours seems to be a reasonable estimate (I've used earpods that claimed five and actually lated three). Again, I have not actually timed the charging periods, but I usually FEEL surprised by how quickly the case and the earbuds recharge. I put the earbuds back in the case and set it aside, and a short while later, I look at the indicator lights (blue), and they've stopped blinking, showing that the buds are fully charged. I've only had them for about a month, and I've never said, "RATS! I'd sure like to listen to some music, but those earbuds are still charging." A Gadgeteer review cites the same info, and the reviewer does not contradict the published charging stats.
  Answered 6 years ago by evisitor7
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QuestionCan I use only one of them (Left or Right) to listen to music or make calls?
Asked 6 years ago by Ankur.
- Answer Yes, you can use just one for either calls or music. Keep in mind though that the right one is the only one that can connect to your device and so the left one won't work if the right one is put away in the case. So ideally you would use the right one in if you are only using one, but the only issue I ran into was that the controls to activate your phone's voice assistant is on the left earbud. So if you want to make a call while using only one earbud you'll need to: have both earbuds out of the case to activate your voice assistant even though you only have one earbud in your ear, use your phone to activate your voice assistant, or turn on the setting on your phone that makes it so that your voice assistant is always listening for you voice prompt so that you can activate it using only your voice (which tends to be glitchy when using external devices).
  Answered 6 years ago by NiqueT
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QuestionThe left earbud continually cuts out while listening to music or on conference calls. I have to put it back into the case to 'reset' it. Am I doing something wrong?
Asked 5 years ago by Anonymous.
- Answer Hi there, we are extremely sorry about this. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
  Answered 5 years ago by JLab Audio Team
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QuestionAre these ones good for calls in noisy environments?
Asked 5 years ago by Mol.
- Answer Yes they block out all sound.
  Answered 5 years ago by Anonymous
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Questionhow good are they to play sports? I already have the Jbuds Air and they are great, I use them to play basketball, ride my bike, soccer, jogging. I want to upgrade and cant decide between the Air Icon or these ones (Air Executive)
Asked 6 years ago by Lemyr.
- Answer Hey Lemyr, For your lifestyle, the jbuds air sport, or the epic air sports would fit best. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further recommendations. We want to help you #FINDYOURGO
  Answered 6 years ago by JLab Audio Team
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QuestionCan they work with more than one phone at the same time?
Asked 6 years ago by Dada.
- Answer I don't think so. You can change devices (make a connection with one device, then disconnect and connect to another device). There are no instructions for simultaneously connecting to two devices at the same time.
  Answered 6 years ago by evisitor7
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QuestionCan I listen to music with only one ear bud in and other one in case
Asked 6 years ago by Titus.
- Answer Yes, but you can only use the right earbud to connect. It will not work if you want to listen to music with the left earbud only.
  Answered 6 years ago by Chelsea
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QuestionAre they okay to take on Board Aircraft while traveling ?
Asked 5 years ago by chander.
- Answer Hey chander Yes, they are safe for travel. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info need be. We want to help you #FINDYOURGO JLab Audio
  Answered 5 years ago by JLab Audio Team
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QuestionDoes an adapter to charge them available for purchase?
Asked 5 years ago by Airbuds.
- Answer Hey Airbuds, You may use any wall adapter provided its output is 5v under 2amp. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with further specifications. We want to help you #FINDYOURGO
  Answered 5 years ago by JLab Audio Team
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QuestionWhy do they keep falling out of my ears?
Asked 6 years ago by pineapledino231.
- Answer Have you tried changing the various ear adapters that came with the headphones to see which ones best fit?
  Answered 6 years ago by EddieB1
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QuestionI have just received these wireless earbuds, I can see the 2-year limited warranty mark on the back of the box of the JLAB JBuds Air Exeuctive. How do I claim/enter the warranty? Or did the 2-year warranty already start when I recieved my product?
Asked 6 years ago by Stephen.
- Answer Hey Stephen, You will not need to register the headphones for warranty. Best practice is to take a photo of your receipt for your records, or best buy will have it on file if need be. If need be, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more detail. We want to help you #FINDYOURGO JLab Audio
  Answered 6 years ago by JLab Audio Team
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QuestionWill these work for iPhone 16 Pro Max?
Asked 1 year ago by rtc.
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QuestionI'm not getting audio from the right earbud. Lights are on and tap to raise volume works, but no audio. Manual Reset procedure doesn't fix it. Now what?
Asked 2 years ago by MidwestEditor.
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QuestionCan I set it up to receive incoming calls from my phone?
Asked 2 years ago by Tracy.
- Answer Yes, it has a function to receive calls :)
  Answered 2 years ago by JLab Audio Team
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QuestionI purchased these a couple days ago. After charging them all night, the right bud connects just fine, but the left one will pair with the other, then after about 20 seconds, says “goodbye”. I’ve tried resetting them. Any other ideas?
Asked 4 years ago by Catty.
- Answer I purchase this product the first time and had difficulty connecting it after fully charged. Then i went and returned it back. After about a month or two, i bought another one of the same brand. And just like you started. One side connected abd the other could not. So i completely gave up on this particular product.
  Answered 3 years ago by JVCearphone
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QuestionDo you sell a carry case for the charger? Would like to keep it clean and set JBuds in something separate when not charging
Asked 4 years ago by Sassy.
- Answer You can charge the case with the earbuds inside! -JLab
  Answered 4 years ago by JLab Audio Team
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QuestionThis is my first pair of wireless earbuds and I'm using them for music on an Android phone. I have the volume on full on the phone. The volume coming through the earbuds seems barely adequate. I'd like the music to be at least a bit louder then 4/10.
Asked 4 years ago by earbudNewbie.
- Answer These buds are junk. The sound you are getting is all you get. If it is within the return timeframe return them and get something worthwhile.
  Answered 4 years ago by Replacement
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QuestionCan I buy just the charging case for the earphones And how do I go about buying one if so
Asked 4 years ago by Harris.
- Answer You can buy replacement parts on JLab.com -JLab
  Answered 4 years ago by JLab Audio Team
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QuestionIf ( when using only one earbud ) the right one must be used , does that mean that the left earbud has no mics and is used only for stereo sound ??? exactly how many mics total does a pair of JBuds Air Executives have ?
Asked 4 years ago by philbobinpa.
- Answer They both have to be used simultaneously. Or u can only use the primary ear bud alone.
  Answered 3 years ago by LachicadelPNW
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QuestionCan you turn the volume up and down on them
Asked 4 years ago by Anonymous.
- Answer I believe you are supposed to be able to but it’s not very easy.
  Answered 4 years ago by ConstructionWorker
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Showing 1-20 of 74 questions

Questions & Answers

JLab - JBuds Air Executive True Wireless In-Ear Headphones - White

Q: QuestionHow long does it take to charge the case and the earbuds?

Q: QuestionCan I use only one of them (Left or Right) to listen to music or make calls?

Q: QuestionThe left earbud continually cuts out while listening to music or on conference calls. I have to put it back into the case to 'reset' it. Am I doing something wrong?

Q: QuestionAre these ones good for calls in noisy environments?

Q: Questionhow good are they to play sports? I already have the Jbuds Air and they are great, I use them to play basketball, ride my bike, soccer, jogging. I want to upgrade and cant decide between the Air Icon or these ones (Air Executive)

Q: QuestionCan they work with more than one phone at the same time?

Q: QuestionCan I listen to music with only one ear bud in and other one in case

Q: QuestionAre they okay to take on Board Aircraft while traveling ?

Q: QuestionDoes an adapter to charge them available for purchase?

Q: QuestionWhy do they keep falling out of my ears?

Q: QuestionI have just received these wireless earbuds, I can see the 2-year limited warranty mark on the back of the box of the JLAB JBuds Air Exeuctive. How do I claim/enter the warranty? Or did the 2-year warranty already start when I recieved my product?

Q: QuestionWill these work for iPhone 16 Pro Max?

Q: QuestionI'm not getting audio from the right earbud. Lights are on and tap to raise volume works, but no audio. Manual Reset procedure doesn't fix it. Now what?

Q: QuestionCan I set it up to receive incoming calls from my phone?

Q: QuestionI purchased these a couple days ago. After charging them all night, the right bud connects just fine, but the left one will pair with the other, then after about 20 seconds, says “goodbye”. I’ve tried resetting them. Any other ideas?

Q: QuestionDo you sell a carry case for the charger? Would like to keep it clean and set JBuds in something separate when not charging

Q: QuestionThis is my first pair of wireless earbuds and I'm using them for music on an Android phone. I have the volume on full on the phone. The volume coming through the earbuds seems barely adequate. I'd like the music to be at least a bit louder then 4/10.

Q: QuestionCan I buy just the charging case for the earphones And how do I go about buying one if so

Q: QuestionIf ( when using only one earbud ) the right one must be used , does that mean that the left earbud has no mics and is used only for stereo sound ??? exactly how many mics total does a pair of JBuds Air Executives have ?

Q: QuestionCan you turn the volume up and down on them

QuestionHow long does it take to charge the case and the earbuds?

QuestionCan I use only one of them (Left or Right) to listen to music or make calls?

QuestionThe left earbud continually cuts out while listening to music or on conference calls. I have to put it back into the case to 'reset' it. Am I doing something wrong?

QuestionAre these ones good for calls in noisy environments?

Questionhow good are they to play sports? I already have the Jbuds Air and they are great, I use them to play basketball, ride my bike, soccer, jogging. I want to upgrade and cant decide between the Air Icon or these ones (Air Executive)

QuestionCan they work with more than one phone at the same time?

QuestionCan I listen to music with only one ear bud in and other one in case

QuestionAre they okay to take on Board Aircraft while traveling ?

QuestionDoes an adapter to charge them available for purchase?

QuestionWhy do they keep falling out of my ears?

QuestionI have just received these wireless earbuds, I can see the 2-year limited warranty mark on the back of the box of the JLAB JBuds Air Exeuctive. How do I claim/enter the warranty? Or did the 2-year warranty already start when I recieved my product?

QuestionWill these work for iPhone 16 Pro Max?

QuestionI'm not getting audio from the right earbud. Lights are on and tap to raise volume works, but no audio. Manual Reset procedure doesn't fix it. Now what?

QuestionCan I set it up to receive incoming calls from my phone?

QuestionI purchased these a couple days ago. After charging them all night, the right bud connects just fine, but the left one will pair with the other, then after about 20 seconds, says “goodbye”. I’ve tried resetting them. Any other ideas?

QuestionDo you sell a carry case for the charger? Would like to keep it clean and set JBuds in something separate when not charging

QuestionThis is my first pair of wireless earbuds and I'm using them for music on an Android phone. I have the volume on full on the phone. The volume coming through the earbuds seems barely adequate. I'd like the music to be at least a bit louder then 4/10.

QuestionCan I buy just the charging case for the earphones And how do I go about buying one if so

QuestionIf ( when using only one earbud ) the right one must be used , does that mean that the left earbud has no mics and is used only for stereo sound ??? exactly how many mics total does a pair of JBuds Air Executives have ?

QuestionCan you turn the volume up and down on them