My jlabs jbuds air are not linking with eachother . when paired with my phone only one ear piece pairs... null

Question

CSutton9 · Accepted Answer

Here’s what you do. Hold the left button down for 3 seconds, right button down for 3 seconds. Once they’re both flashing blue/white and connecting to your phone as two different devices, you then forget the Bluetooth device to both of them. Then, find the nearest river/lake/swamp and use them and the charging case in a rock skipping competition because I’ve tried literally everything and nothing works. The right and left chambers of US congress pair better than the right and left jlab earbuds.

Answered by CSutton9 4 years ago

Answer

For“Jlab Go Air“ (they have the open charging case), these are the instructions that came with it: 1) put in charging case 2) tap the button on the right one 7x and it will blink blue 3) do the same on the left. They will take a moment to pair. When taken out of the case, right flashes blue/white and left is solid white. They are now paired.

Answered by Anonymous 4 years ago

Tapthemtogether · Answer

I had the same problem as everyone else in this thread. I tried tapping each 7 times, as all of the resources mention, multiple times with no success. But.... once I tapped the two earbuds together after pulling out of the case after resetting, they actually paired and synced together as one unified set of earbuds! I can't believe that tapping them together worked, but it did. I don't know if it matters, or not. But I touched the two touch plates, with the Jlab logo on them, together.

Answered by Tapthemtogether 3 years ago

Ilikejlabs · Answer

So this is EXACTLY what I did and what you gotta do. So only one pairs at a time, pair with the left or right one, then in the bt menu choose to disconnect from it but don’t “forget device”yet. Then put it in the case, then take the second one out, pair with it, disconnect from it. That’s when you “Forget device”. Once you disconnected from both and forgot the device and they’re in the case, press the right one 7x rapidly until the light blinks, then do it for the left 7x until the light blinks. Make you you leave them in the case for at least a minute after you did that. Once you live waited a minute, then take them both out, pair with it like a new device and try some music. It should work if you do it like this.

Answered by Ilikejlabs 3 years ago

DepressedJLABuser · Answer

Dude I feel your pain. I've been using these going on a year now and they seriously suck. 

Constantly depairing from one another is just one problem. They also seem to randomly switch into this terrible EQ mode where everything sounds like it's being played through a 1930s ham radio. 

These headphones have a mind of their own and are completely useless. I follow the steps to get them re-paired to one another constantly, with very inconsistent results every time. 

Sometimes I spend days without them just letting the battery drain flat so I can reset them and use them again for anywhere from 1hour to 3 days before the issue occurs again. 

I honestly will never buy any product manufactured by JLAB again. These are absolute garbage, more trouble than they're worth, and have me longing for a standard 3.5mm heaphone connection (completely defeating the point of these headphones -- which is supposed to be convenience). Based on my experience with the JLAB Go Air headphones I have zero faith in any product this company produces.

Tommy · Answer

I found that if you do the process while the earbuds are in the charge case, it works. Took a while to figure it out though.

Answer

You start typing how to fixed and they send u to press the bottom 7 times and after u repeat this process 20 more times you’re gonna realice that it just doesn’t work. And u will go have to go and buy a new one. And do yourself a favor don’t buy this brand legit sucks

Answered by Anonymous 3 years ago

Anne · Answer

I went through all the steps. Didn't work. Then when the left was finally in the pairing mode, I tapped them together and low and behold they started working together. I had read somewhere that that procedure worked with airpods.

Answered by Anne 4 years ago

DaithiLacha · Answer

So the best thing I can recommend is to try the troubleshooting, get frustrated because it doesn't work, and bring them back to Best Buy for a refund. Then put that toward a product that works.

Bruh · Answer

These earbuds are great if you can only hear out of one of your ears at once.

Irritated · Answer

Complete waste of $100. I have tried forgetting device . Pushing 7 x inside case , outside case , tapping together .light blink all blue . All white . Blue and white . Rubbing my head and belly and jumping on one foot. NOTHING WORKS! Finally had to buy new buds (different brand of course )  Jlab clearly there’s an issue , and clearly these are TRASH !!

customer · Answer

https://www.youtube.com/watch?v=W_gQDWBeDTg (1:37)-(2:23)

Answer

I had to get them blinking white…(hit them x7 in charging case, wait ten seconds pull them out.)

I turned them both off holding them in for however long until the while light quit blinking. I then turned them both back on, The white light blinked slowly. Like every 3 seconds or so. But when I tapped them three times, the white light blinked more rapidly. I did this to the other side, keeping them within 2inches of each other and they finally synced up. I’ve been at it for over an hour.

You may not have to do the whole x7 thing. But I was just trying to get the white light to blink slowly.

Best wishes and God speed!

effinJLabAirs · Answer

Lol i stomped out my pair out of fustration

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Absolute garbage, so many problems. Do not buy

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DONT BUY!!! WORST PRODUCT EVER.

Aperson · Answer

Soooo like this... comment work but they forgot to add something...sooo what you wanna do is... Make sure bluetooth is off while doing this..."Do one pairs at a time, pair with the left or right one, then in the bt menu choose to disconnect from it but don’t “forget device”yet. Then put it in the case, then take the second one out, pair with it, disconnect from it. That’s when you “Forget device”. Once you disconnected from both and forgot the device and they’re in the case, press the right one 7x rapidly until the light blinks, then do it for the left 7x until the light blinks. Make you you leave them in the case for at least a minute after you did that." wait a 1 minute... then RESTART YOUR PHONE! Then pair to your device now.

Ashlynn · Answer

You want to hold the right ear bud for 10-15 seconds then repeat the process on the left one wait for a white flashing light to indicate they are ready to pair but make sure that your Bluetooth is off. If none of this works I would just find something that is worth buying that works because there have been many problems with them before and they never work for me but you have to go through a deep process.

Niftygalpal · Answer

I have had this issue as well. The tap 7x on one and then do the same to the other side did not work at all. After millions of attempts messing around with them I have found a new reset if you are seeing two possible jlab earbuds showing up in pairable devices on your devide. Put both ear buds in the case, shut the case, delete or forget jlab ear buds from your device and turn off the devices bluetooth. Then open earbuds case, hold down on to both earbuds at the same time while still in their case. Ear buds will go through a cycle saying ready to pair then blinking blue and white at different times then with say powering down and then will power back on with a beep at the end. Once you hear that final one beep. You will have reset the pair between the two ear buds. Shut the case again and turn on your devices bluetooth. Open your ear buds case and pull both ear buds out and listen for the right ear bud to say ready to pair. On your device you should now see pairing avaliable fot only one jlab earbud verses two. Test them out. I hope this works for you as it did for me. If not I would attempt again and hold them for longer after the final beep sound.

Answer

I fought with this for a while, but what I did, was put them in their case, turn blue tooth off on my phone, and tap each 7 times separately.   I then  took them back out of the case at the same time and turned blue tooth back on while they were BOTH out of their case and they synced back up .  I hope this helps

Answer

I found with my earbuds that they were pairing to my phone as separate devices, so to solve this I forgot them on my device and then paired them both to a different device for 24hrs (idk if the timeframe counts) then when I paired it with my phone they connected together again. But honestly I would never buy another jlab product again.

Answer

For me, the key was to leave them in the charging case for about a minute after doing the rapid taps to get blinking blue on each earbud. (As suggested by ilikejlabs)

Answer

True, true. Don't forget to hold them together out of the charger as the last step. It works!

Done · Answer

Argh - came here looking for help. Left ear bud absolutely not cooperating. Literally nothing Ive tried from all these suggestions and various youtube videos will work. 
#frustrationtothemax

Answer

So no doubt this product is dogshit but as my dude above said u gotta put them both back in the case rapidly do the reset bounce 7x each … reset one at a time while in the case … thats when you forget each device put back in case … do same to the other …. Back in case . Shut cover wait a minute and open and pair again . It worked rote as I was gonna throw them across the pond as a skipping stone . Go figure . They’ll go bust and break in 3 months as you all know but w e

ABigRed · Answer

I just got it mine working, I had both in the case at the same time and i just tapped both 7 times in synch and it worked. I tried doing just one at a time, I was about to quit but i did this and it worked

stressed · Answer

The best thing you can do with crap is get rid of it and start again.

Stressed · Answer

Do not waste another moment in your precious life on trying to pair these USELESS, but highly-promoted, earbuds. I plan to bury mine deep deep deep in the woods and move on to the expensive but (I am told, reliable) Apple buds. At least the Jays only cost me £29 (at Argos) and even at that low price were not worth it. Once again I've learned you get what you pay for.

Answer

Touch the logos together!

Answer

I followed the directions from dude said pair em both then forget em , .. didn't work the first time so I tried again and I tapped them both 7x at the same time and when I took em out I touched them together like someone said and whatta u know it fricken worked ! When I paired them to the phone only one jlab came up and they both connected , then it said balanced .. anyways they work just fine now .. thanks y'all..

Abster · Answer

Here’s the thing. DONT LISTEN TO ANY OF THESE POSTS AND WASTE 20 MINUTES OF YOUR LIFE!!!! 
I put them both in the case after all the BS and tapped the yk what out of them both AT THE SAME TIME until I was satisfied (angrily) and finally I turned off Bluetooth, turned it back on, and boom they paired together

Answer

https://help.jlab.com/pages/go-air-sport-first-time-setup-troubleshooting

Connection failure or earbuds disconnected from each other (Manual Reset)

Keep the earbuds in the charging case and forget “JLab GO Air Sport” from your Bluetooth device settings. 
Quick tap 7x on one earbud in the charging case. Earbud blinks blue 4 times 
Quick tap 7x on other earbud in the charging case. Earbud blinks blue 4 times. 
Take both earbuds out of the charging case. One earbud will be solid white and the other will blink blue/white indicating ready to pair to your device.

(Taken directly from website)

honestly 7x is not enough since they're so crappy, just tap as quickly and as many times as you can on one of them until you see it blink blue rapidly 4 times and then do the same with the other one.

It only works if you're desperate enough, like stuck in the library at 8pm studying for finals desperate

Answer

Tapping the earbuds logo together worked for me and I been trying to fix this issue for weeks!

TechWizard · Answer

Put both in the case, have them on but disconnect them from your phone and tap them both 7 times quickly at the same time, took a few tries and being in the is the only times its worked for me. Might have to redo this alot if you ever use just one at a time (like at work) thats what dissconnects them so quickly.

Answer

I’ve tried a couple of these methods but none worked so I tried quickly tapping 7x on both AT THE SAME TIME and it worked perfectly

Destiny · Answer

I have jlab go pop+ earbuds.  Right out of the box I could get them to connect to Bluetooth separately but not together.  I tried putting them back in the case and forgetting them then tapping each one 7x then removing to allow to pair and the turning Bluetooth on to pair to my phone.  I did this over and over with success until I did these steps but restarted my phone after putting the earbuds in the case.  While my phone was turning back on I tapped each earbuds 7x while in the case and removed them and allowed them to pair to each other.  By this time my phone was ready so I turned on Bluetooth and connected them.  This time both earbuds were connected or synced.  Turning the phone off and back on was the step that was not mentioned in troubleshooting but worked like a charm.

Answer

They are out of sync after a few uses. I sent them back and got a new pair. They said it probably has a battery issue. The new once same issue. The 7 taps is non sense. The only way you can get it work some times it to completely drain the battery and cross your fingers it will reset.

Answer

PUT THEM IN THE CASE AND TAP ON THE RIGHT SIDE 7X. IT BLINKS. THEN DO THE LEFT. YOU MIGHT TRY FORGETTING ONE OF THEM.

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I’ve been using these for a year, and they have worked great except for this. Follow the directions on their website and then tapping them together works, but once these ones break I’m getting a different brand. Don’t use them.

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I tried all the answers in this thread, and somehow, not sure which, one of them worked. What I can tell is that both earbuds were out of case, only one was rapidly flashing blue (other steady white) , I did tap 7 times quickly on the logo to get into pairing mode. But honestly I tried everything 10 times so I have no certainty. What a piece of junk. At least it works now, but my patience has worn out for the remainder of the week

Tyler · Answer

!THIS JUST WORKED FOR ME! This thread was one of the first results on google, so if anyone else had the same issue, this is what worked for me. They say to tap both ear buds 7 times, this obviously doesnt work... i disconnect and unpaired from my phone, then put the earbuds in the case. Tap your right earbud 7 times, wait for the blinking, then HOLD the left earbud til the right stops blinking. Youre good to go, repair it to your phone and back to normal.

Answer

I got it to work by tapping them both 7 times at the same time. Also I think the right ear bud goes on the left side of the case which is adding to the confusion.

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Check the screenshot for the answer.

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I get a message saying buds won't pair to Bluetooth

JustaGuy · Answer

So this is still a problem sadly. I just got a pair and it has this problem, they count as separate devices and both won't connect at the same time or to each other. I've had zero luck with any the solutions posted here and it's kind of sad. This was my second pair of these headphones and the first worked fine for years.

Just seems like a lot of lemons in the production line. The case also feels like a lighter and cheaper plastic compared to the same exact model I bought a couple of years ago.

Answer

Holy Crap! Someone said to do the tap 7 times reset process and them pull them out and tap the buds together, and it worked. Thank you amazing magical person that wrote that!

Answer

THIS IS WHAT WORKED FOR ME:
1. Turn on Bluetooth on device (laptop, cell phone)
2. Take both earbuds out of the case
3. Tap the left earbud 3 times
4. Tap the right earbud 3 times
*** Both buds should be blinking blue and white (in pairing mode) and the Bluetooth Device list should only show ONE "JLab JBuds Air ANC" to CONNECT to.

Click "Connect" and voila! You should hear beautiful sound from both earbuds.

Thank you to everyone who has provided some version of troubleshooting. I've had this issue for 2 months and this page was one (out of many) that I kept coming to in my daily attempt to fix my issue.

Answer

You must go into your device's Bluetooth settings and forget the earbuds. Afterwards, you must have your earbuds in the case and 7x quick tap the earbuds, a light will flash 4 times. Do the same for the other earbud. You can then reconnect your earbuds.

Emily · Answer

Other people said this but I felt the need to spread out the instructions.

Disconnect device,

Forget device,

put them in the case,

tap on one 7× quickly then do the other one,

put them into pairing mode by holding both buttons for 8 seconds while off,

tap the headphone buttons against each other.

Answer

Alright, from what I've experimented doing/searching online, I honestly think the solution varies from person to person, but here's what I did, in case this helps:  Put them in the box, tap right 7x, tap left 7x.  The left should now be flashing blue at least.  Then tap right 7x again, it should be flashing a color.  Then, as they are both flashing, pull them out of the case, touching each other on the logo side.  Hold them like 2 inches from your device, and select the option to forget them from your bluetooth menu.  Turn off/on BT, and then, as they are both still flashing, reconnect them to your device.  For some reason, this worked for me when everything else failed.  I think a better recommendation would be to get a product with less battery and pairing issues, but it is what it is.

Answer

Forget the device, then put both earbuds in the case, tap the left earbud 7 times rapidly until it blinks, then tap the right earbud 7 times until it blinks, then close the case and wait for a few seconds. They should be paired now.

JeremyS · Answer

So my Jlab GoAir Sport were also connecting separately independent of eachother but what helped me was only tapping 7x on one of them (in my case i tapped the left one first) and then they started connecting as one instead of two Jlabs.

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I had these for 3 yrs and never had an issue, until now, and it's only because I did one fatal thing, I took both earbuds out and held them both for a second on my hand and I knew after I did that, that they were going to break down cause the touch sensors were going to be pressed in different ways, maybe this is how everyone always has issues with these cause they hold them in your hand and start touching the sensors or something? Anyways it took a full hr to connect them back and I have to say the guy who said (this is exactly what I did) actually gave a good answer, just follow it to the tea I guess

hav62 · Answer

Reset Both Earbuds

Turn OFF both earbuds (this is the key to getting this to work.  i make sure the earbuds are fully charged.  then i take them out of the charging case and wait until they power off on their own.  they will both start blinking blue/white very fast for quite some time.  wait until they stop blinking, then wait a few more minutes to be sure they are powered off.)

Now, go to Settings>Bluetooth menu on your smartphone.  Tap the name of your JLab earbuds and ‘forget’ them from the device. You will get the ‘Forget’, ‘Unpair’, ‘Disconnect’ or ‘Remove’ option depending on your phone model.

now put them in the charging case. wait 30 seconds.

Next, tap one of the earbuds quickly and repeatedly for 7 times or until it flashes blue 3 times.  Repeat the same process with the other earbud while keeping both in the charging case.  wait 30 seconds.

Take them out of the case and keep them two inches away from each other.  wait 1 minute.

Now, reconnect them with your mobile device.  they will be working now.

this works even if they were not purchased together.  as long as they are the same model...

Answer

Sounds crazy but leave em in case . Forget them on Bluetooth. While in case tap each one 7 times, take out of case, bump them together then pair to phone. Worked first time I tried it

iFixedTheHeadphones · Answer

This was just happening to me until I fixed it about 1 minute ago. I read through the manual it came with to resolve it.

1) Remove the bluetooth profile from the device you're trying to connect it to (aka: "Forget" the earbuds)
2) Place both of them in the charging case
3) On one of them (doesn't matter which) tap the JLab logo 7x until it quickly blinks blue four times
4) Then on the other one, do the same (tap 7x until it quickly blinks blue four times)
>> At this point, BOTH earbuds will have basically factory reset and they won't remember anything. Just like new.
5) Take them both out BUT WAIT until the LEFT one becomes a *solid white* (no blinking) and the RIGHT one goes to blinking blue. This is the critical step I was missing.

I think what's happening is the left one turns solid white once it's "paired" up with the right one, at which point the right one becomes the 'leader' so-to-speak and so whatever the right one connects with, the left one gets tagged along with it (the right one may just instantly relay whatever it receives to the left one, behind-the-scenes).

NOW THEY WORK!  
I'll attach a photo of the page in the manual that told me everything (see: the right side, under 'Troubleshooting')

Answer

1) put in charging case 2) tap the button on the right one 7x and it will blink blue 3) do the same on the left. They will take a moment to pair. When taken out of the case, right flashes blue/white and left is solid white. They are now paired.

This absolutely works. I just tried it for a third time and they finally repaired together.

WolfWoof · Answer

I figured it out! You have to delete the JLabs app for pairing from your phone and go into your App Store account and also delete the app from your purchase history. Next you redownload the app and resynchronize them through the application before heading into your settings and selecting your JLabs product. If your experience was like mine, you were seeing two different JLab earbud names because they were only registering individually. After I did this there was only one name and they were in sync.

Answer

I figured it guys AFTER 2 hours!!! Do whole thing put in case (make sure case is charged) tap 7 times on the logo (it will blink blue 3 times and turn off) do both sides! Close the case for 1 minute. Important- before you take them out ( make sure you forgot device on your phone and turn off Bluetooth). Take them out turn them on until they syn. ( I had to turn them on and off like 4 times for them to sync!) and it finally worked!

Answer

For jlab air or pros put them in the case, forget them on your device, and tap each one 7 times in the case and they will blink blue. Then take them out they will begin pairing, then pair them to your devise

JoeM · Answer

If anyone is still digging for answers, I forget the Bluetooth for both earbuds, put them back in the case, tapped on them 7 times at the same time while they were still in the case. This managed to work for me, good luck.

Answer

Dude you could connect two potatoes together easier than these. Try resetting them and troubleshooting or just let the battery drain and reset them that way

TappingThemWorks · Answer

OMG THANK YOU TO @tapthemtogether
They got wet, I used rice to dry them. They unpaired from each other. I tried the tap 7 times right then left a few times, no joy.

Then I read the above guy’s “tap them together” suggestion and tried it. Then I tried rubbing them together in a circular motion and saw the lights blink they way they should. Tried pairing them with my phone and they worked!!! I am so happy as so is my wife since she blamed herself (it was my fault tho)

Feztiago · Answer

So no joke. I've been trying to get my buds to pair for months. I almost gave up until I tried what one of you suggested about getting the blinking lights to go slow then getting to go more rapidly while holding them about 2 inches apart. It finally worked OMG! Thank you anonymous person. Saved me from buying new ones. This was the tip "I had to get them blinking white…(hit them x7 in charging case, wait ten seconds pull them out.) I turned them both off holding them in for however long until the while light quit blinking. I then turned them both back on, The white light blinked slowly. Like every 3 seconds or so. But when I tapped them three times, the white light blinked more rapidly. I did this to the other side, keeping them within 2inches of each other and they finally synced up. I’ve been at it for over an hour. You may not have to do the whole x7 thing. But I was just trying to get the white light to blink slowly. Best wishes and God speed!"

Answer

Tapping them together after resetting them actually did it. Idk why but it worked hahaha

Works · Answer

This ABSOLUTELY WORKS!!!!

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Every time this happens I spend an
hour getting very frustrated and end up on this thread. The post about throwing them in the lake makes me chuckle every single time and forget my frustrations and the post under it about tapping each one for 7 seconds works. Must remember to book mark this page!

Answer

Second comment worked for me.

bruh · Answer

Do yourself a favor and don't buy these. I've never owned a Jlab product that worked well. Get something else

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you should follow all the instructions including tapping seven times in the case. what fixed it for me was when I took and unpaired all three of my JLab air devices. then I scanned again and there was only one and now they both work

Linda · Answer

Save your money...or spend a little more and buy a better product.
The company sent me a second pair after six months because I couldn't resolve this issue. Six months after the second set, they started to do weird stuff too. Flashing sound back and forth between ears, randomly disconnecting while in use, and finally only a single earbud would connect. Exactly the same story on both sets.

Sara · Answer

I tried everything here and it didn’t work until I did this:

Turn off Bluetooth on you phone.
Leave earbuds in case.
Open case.
Hold the right earbud down for about 7-10 seconds. Release and do the same thing to the earbud on left. Wait a few seconds.
Take both out of case and put in ears.
Then turn on Bluetooth on phone and find them to connect. It worked!
**the model I have is Air ANC

Answer

Against all odds and logic reseting them in the case after forgetting them on my phone THEN taking them out of the case and wacking them together and repairing DID work.

These are hot garbage. But at least I can listen with two ears until they break again.

Carter · Answer

1-Put the headphones in the case
2-Tap the Power (ANC Logo) 7 times
Wait for the blue light to flash 4 times then do it on the other earbud
3-wait 1 minute 
4- take them out the case tap both headphones together on the logo 2 times the should connect together 
I wouldn’t believe this either but I literally just struggled for 45 min heard this method tried it and it solved it for me so take my word.

whatroughbeast · Answer

Posted what worked for me a few minutes ago. Noted that someone else also had good luck after to connecting to their laptop. Wanted to clarify that before I started my process I DID have both ear buds forgotten from iphone 10. Good luck!

whatroughbeast · Answer

I had all the same issues as everyone else. Texted wife if she still had receipt so I could do warranty return...then I plugged into my chromebook about 5 minutes hoping something would pop up onscreen, nothing did. If I remember correctly after I did that I took them out of case and then back into case. Then did the 7 tap on right one and it flashed 4 times, did the 7 tap left one and it flashed 4 times. Warning: at this point you will be hit with a rush of adrenaline! Removed them from case, put them side by side and to my amazement they paired. Put both back into case, removed from case, put in ears and they are (for now) working correctly. NOTHING I read and tried worked until after plugging into chromebook.

Answer

While in the case hold each button until it flashes blue and white. It will go back to blue on both headphones.  Remove and use your newly paired headphones. After many frustrating days and failed “fixes” this did work.

Kukku · Answer

Forget Earphones from your phone and all connected devices. Charge the case and earphones completely.
Turn off Bluetooth from phones and all previously connected devices.
Start with turned off earphones.
Press and hold one earbud for 15 sec. It will blink white and blue, release when it flashes white.
Repeat same on other earbud.
Both earbud will then try to connect to each other. Once connected, right earbud will flash blue and white.
Now pair with your Phone/device. Enjoy :)

Answer

I can’t say for sure that this will 100% work at all times, but it worked for me on my second try. I watched this video https://youtu.be/h87sV8eWUFU and did everything in sync with whoever is showing how to do it. If one side ends up in pairing mode (flashing white and blue) then you should be good from my experience. This applies to those who had/had both earbuds show up as individual Bluetooth devices. I will post the yt link below so you can see/copy the link easier.

https://youtu.be/h87sV8eWUFU

Answer

Just fixed it for me. Left both ear buds out of case for 3mins until they turned off (not linked to anything). Then I pressed and hold the left ear bud button for 3sec till it turns on. A few seconds later i did the same with the right ear bud. The left stayed white and the right blinked blue and white.

zthomasack · Answer

Place in charging case.
Forget each device in phone's bluetooth settings.
Tap each bud 7 times (each should flash blue light 4 times).
Remove each bud from case. 
Hold the earbuds' icon ends together (if you do it right, one earbud has white light, other earbud has flashing blue light). 
Connect to the device in phone's bluetooth settings (only one device should appear in phone's bluetooth settings now).

Answer

Simple it’s the combination of two solutions…
Forget the device then 7 taps on eachside close lid when your done for a minute! Then the second solution is the 3 second hold on both ear bud then you’ll see one side will be solid white and the other will be blinking blue and white that’s when you know the are connected! Bam! Then finally reconnect them tou your phone! You should see only one as an option if you did it right!

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108 bucks later still not working together

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Hi, I had this exact problem with my jlab earbuds, I found that if I forgot both of them (because they were no long connecting as a singular device) and then connected them both to my laptop/other unknown device. I then left them connected for 24hrs (idk if that time had any impact). And then when I connected back to my phone they were pairing together again. I have the air pop earbuds btw.

Answer

Read thru this thread with fustrated people, just got mine working 30 seconds ago, try this,

Put them in the case, do the tap 7 times on both and then after they pair together before connecting

Turn on anc mode or the be aware mode by holding the left bud for a few seconds and then pair to them with anc mode on.See if this helps,

Answer

Q: My jlabs jbuds air are not linking with eachother . when paired with my phone only one ear piece pairs..

Answer

Cant get them to connect together  but my phone will allow me to play music to 2 devices..

Answer

You need to make sure they are not looking for another device you paired with before. Ie if you paired with a pc unpair them before you pair with a phone

frustratedtom · Answer

Answered by anonymous 8 months ago had the best ,instruction 
S and worked perfect !!!!!
Thank you so much whoever you are !!!!!!!!

Josh · Answer

Put both in charging case turned off. Disconnect/ unpair from phone forget device. Make sure case is charged. Press and hold right bud for roughly 7sec. Then once it says ready for pairing. Press the left bud and hold for 7sec. They should connect and pair together. Then connect to Bluetooth on phone. At least that worked for me.

Anon · Answer

I saw someone say to put them in the case, press the button on the right bud seven times, then the left one seven times, then just take them out and try pairing them to your device as normal. It worked for me!

Anonymous · Answer

(FOR JLAB GO AIR POP OWNERS)
- Have the buds charged well
- Make sure you have forgotten the buds on your device

Now be sure both earbuds are in the case when linking them together. Dont take them out yet. Have the case open until both earbuds are emitting a fade in/out blue color, then tap the left ear bud 3-4 times until it flashes blue 4 times. The light on the case should flash red a few times. Repeat the same for the other earbud. After this, take both out and one ear bud should be flashing blue/white, and the other is a solid white. Should connect together fine now

Mikayla · Answer

1 Keep the earbuds in the charging case and forget “JLab GO Air Pop” from your Bluetooth device settings.
2 Quick tap 7x on one earbud in charging case. Earbud blinks blue 4 times.
3 Quick tap 7x on other earbud in charging case. Earbud blinks blue 4 times.
4 Take both earbuds out of the charging case.
 One earbud will be solid white and other will blink blue/white indicating ready to pair to your device

Answer

Take them out of the case. Hold both buttons down at same time for 3 seconds. Boom. Works.

Alexonecar · Answer

Proceed to the kitchen, place one foot on the bin pedal press once then throw your h lab sports in and release pedal, SORTED.

ThisTookMe3HoursToFigure · Answer

i have the not fancy jlab air bud anc’s and i FIGURED IT OUTTTT.
seven taps wasn’t working for me at all, i had to do what the three taps guy said and wait for the slow lights then all of a sudden the headphones connected through a weird light show and now i’m happy. three taps confirmed.

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Me personally I tried putting them in the case pressing both 7x at the same time then the light on the case and the ear buds fade blue on and off then waited till one stopped them took them out and touched the ear buds together on the logo then they worked

Anonymous · Answer

I believe some people misunderstand the tap 7x fix 
For me I put both in the case then tapped both earbuds 7x at the same time. I REPEAT.  AT THE SAME TIME

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Tapping them together actually works!!

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I had a hard time linking my earbuds together so i went to YouTube https://youtu.be/nfGC7-Vj75k and it work hope it helpful. I have the jlab jbuds air anc and it worked.......

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K, I tried many sets of instructions that didn't work. I believe that the video here worked however I had to tap 7 times instead of the 3 times that this video instructs.  Go to 2:25 mark of https://youtu.be/W_gQDWBeDTg and follow instructions for 'Bluetooth not connecting'.
That said, I'm not positive I followed their instructions to the letter.  Good luck!

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I figured it out. 
You have to place them in the case. 
Press the right side 7x 
Left 7x 
Forget devices,
Turn off Bluetooth.

Take them out, tap them both 3 times at the same time. If that don’t work, hold them down. 
Eventually they will connect

NoSferatu5280 · Answer

Turn both earbuds off put them back in the case hold both earbuds down at the same time to turn back on keep holding till you hear ready to pair keep holding for another 5 Seconds they should pair together

CrimeMinisterX · Answer

@llikejlabs response fixed my issue. My pair of jlabs were appearing as two different devices in my bluetooth. Fixed now. Thanks bro...or bro-ette...

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i pressed the top of both sitting in the case and they both started blinking

Lore · Answer

I was having a terrible time figuring this out but turns out after going through the troubleshooting tapping 7 times (i have jlab sports) each in the case with blootooth turned off pulling them out the case and touching them togrther while waiting for the ready to pair signal and boom the paired to each other finally! Ive been messing with these things for 2 days ive had them for 2 years or so and loved them i wsd gonna be mad if they didnt start working but thats literally all it took was them touching when pulled out the case !

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Followed the 7 tap method, worked just fine. Recommendation to everyone else: Be patient and try again. That or go buy a 300 dollar pair of head phones...

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literally just had this problem with mine, Literally read the instructions. put them INTO the chase WITH BLUETOOTH OFF ON YOUR PHONE, tap GENTLY and QUICKLY on the right earbud INCASE, it maybe will flash it didnt for me only once. then do the same on the left. BABABOUY it works bud

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If you have android they show as separate devices on bluetooth connect them both then go to media and play audio on both this will be a ptch intill they both die then forget the devices in bluetooth they should reconnect to each other afterwards

Junior · Answer

Hello I would disconnect it from your phone and start the pairing process over. So you hold Your right headphones button down and then your left for them to pair together. Hopefully this helps. Have a great day.

JLab Audio Team · Answer

Hey Valenzuela,
So sorry to hear of the pairing issues. Please follow the following set of instructions to get paired back up. We’re sorry to hear that you are having this issue with your earbuds not connecting. Please find the steps below on how to get them pairing back together.
1.      Remove the connection from your device (then turn off your Bluetooth)
2.      Turn both earbuds off
3.      Press and hold the power button on your right earbuds for 10-15 seconds. You will see a series of indicator lights which will include a blue/white alternating lights. Continue holding the power button until you see only a fast blinking white light.
4.      Repeat the same process with your left earbud.
5.      Both earbuds will blink only white while they search for each other.
6.      Once pairing together, the left ear will show a solid white light. The right light will start blinking blue/white indicating it is looking for a device to connect to.
7.      On you device under your Bluetooth settings there should be a new connecting: JLab JBuds Air.
If these do not work, shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running. 
We want to help you
#FINDYOURGO
JLab Audio

dk44 · Answer

Both buds need to be close to each other, say one in ear and the other in pocket. You need to follow pairing procedure to the letter or they wont pair.

Zachary · Answer

Try to take each earbud out of the case at the same time. Then hold the button on each earbud for about 8 seconds and then connect them to your phone. If that does not work then I would seek technical assistance.

“My jlabs jbuds air are not linking with eachother . when paired with my phone only one ear piece pairs...”

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