Questions & Answers

Q: QuestionCan you connect this to a laptop or other desktop and how if you can

Asked 7 years ago by Onegalol.

• A:Answer If the laptop supports bluetooth. I’ve been having trouble finding my headphones though on windows 10.

  Answered 7 years ago by TechGeek43Verified Purchase

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Q: QuestionHow do u connect them to your I phone?

Asked 7 years ago by Anonymous.

• A:Answer Turn them on without letting go of the power button until they enter "pairing mode", once they do go into the settings of your phone and select "BlueTooth"...it will pop up in the list, just select them and connect.

  Answered 7 years ago by DanielNS84Verified Purchase

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Q: QuestionAre they waterproof

Asked 7 years ago by Cat.

• A:Answer This headphone is not waterproof but water resistant.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan this be used with a Android phone, and if yes, how?

Asked 7 years ago by Paulluther1959.

• A:Answer Yes, just go into settings then enter the Bluetooth menu, it's different for each phone but if these are in "pairing mode" then they will show up there.

  Answered 7 years ago by DanielNS84Verified Purchase

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Q: QuestionHow long it works after full charge?

Asked 6 years ago by Kalai.

This question was asked about the related product: JLab - JBuds Pro Signature Wireless Earbud Headphones - Pink/Gray

• A:Answer Some ad descriptions say 6 hrs but both boxes I bought say 10 hrs smack dab on front of packaging. I use them only at work for 7-8 hrs at a stretch and no dying on me. Very happy about that!

  Answered 6 years ago by SpaceGirl

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Q: Questioncan these earbud headphones be paired with a tv

Asked 7 years ago by artcc.

• A:Answer Hey artcc, You may pair these to a Bluetooth enabled television, or you can purchase a Bluetooth adapter. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may provide you with further functionality/specs. Thanks, JLab Audio #FINDYOURGO

  Answered 7 years ago by JLab Audio Team

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Q: QuestionIs it water proof

Asked 7 years ago by Broloto.

• A:Answer Not at all--the sweat from my running pouch destroyed mine.

  Answered 6 years ago by Runnermom

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Q: QuestionIs there a manufacturer warranty included?

Asked 7 years ago by Anonymous.

• A:Answer Yes, you can go with jlab directly or get Best Buy’s insurance for 2 years

  Answered 7 years ago by MyselfVerified Purchase

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Q: QuestionWill the ends connect with magnets?

Asked 7 years ago by Anonymous.

• A:Answer No

  Answered 7 years ago by MnmhatersVerified Purchase

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Q: QuestionI have bought two of these (after exchanging the first one) and in both, my phone (Android and iOS) is unable to detect the device. When I turn on the earphone, light immediately changes from blue/red to slow blue blinking. Is this normal & how to fix it?

Asked 7 years ago by Alok.

• A:Answer You have to press and hold it a bit longer for it to sync up

  Answered 7 years ago by MelbvilleVerified Purchase

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Q: QuestionCan you use the headphones while they charge?

Asked 7 years ago by M.

• A:Answer No you can not

  Answered 7 years ago by Kunta1610Verified Purchase

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Q: QuestionDo these pair with Apple Watch?

Asked 7 years ago by sandyk.

• A:Answer They pair with the watch for music and audio ONLY. They do not work for phone calls or SIRI.

  Answered 6 years ago by JLabJBudsUser

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Q: QuestionAnswer calls?

Asked 7 years ago by Quin.

• A:Answer Yes, these can answer calls (Tap the power button to answer) and the microphone is decent.

  Answered 7 years ago by DanielNS84Verified Purchase

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Q: QuestionI purchased two pairs of these and on each pair the left side sound volume diminished significantly but the right is loud. Has anyone had this issue?

Asked 5 years ago by Ela.

• A:Answer Hey Ela, can you reach out to JLab directly and we can replace these under warranty. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: Questionso my earbuds are in great condition even after a year of nostop use. my problem is that my left earbud randomly stopped working for no clear reasons whatsoever. i've never accidently spilt water/dropped them ever. how do i fix this issue?

Asked 6 years ago by confused.

• A:Answer Hello confused, So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionCan the JBudsPro Wireless be connected via Bluetooth to two devices at the same time? Can it connected to my IPhone and my computer at the same time?

Asked 6 years ago by MalB.

• A:Answer Hey malb, The buds are not multi-point. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with further detail. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionHow is the talk/ listen quality of these buds? Any complaints on hearing or being heard?

Asked 6 years ago by JOY.

• A:Answer Quality is pretty good for both phone calls and listening songs. No one has complained me so far that they are not able to hear me during phone call. Neither did I have any problem hearing anyone talk.

  Answered 6 years ago by Shabbir

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Q: QuestionIs it good for calls?? Do they have inbuilt microphones?

Asked 6 years ago by Pink.

• A:Answer Yes, you can receive calls from these. You can even make a call using the google assistant feature, once you give it permission through your phone.

  Answered 6 years ago by Koolaide02360

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Q: QuestionCan these be paired with the Fitbit Versa 2?

Asked 6 years ago by jacm.

• A:Answer Yes, these can be paired with the Fitbit Versa 2.

  Answered 6 years ago by CommunityAnswer

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