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Hello Valued Customer, thank you for sharing your question! We suggest you bring this back to the Best Buy install bay and have the installer check all the connections, as various things could be causing this issue. Note that it could be coincidental, but it would have to be physically checked. YouI could also reach out to 800-536-9663 or email us at [email protected] and walk us through the issue more thoroughly, as we definitely want to get this resolved. Thank you for choosing KENWOOD!
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