“Our Keurig Smart machine is beginning to flash "add water" frequently, even immediately after filling the reservoir. The Keurig help line was not much help when I called them today. I have also sent diagnostics by email with no answer. HELP!”
Answer This Question
1-4 of 4 Answers
I had the same issue. When I called their help line they asked where I pulled my water from to which I replied my fridge. They asked if it went through a filter which it does. I was told since the water was filtered and the unit had a filter that the coffee maker couldn't detect having water in the unit since minerals were missing from the water having been filtered before use. Yeah I questioned that. But tried that anyway and of course it didn't work. Called back got the same question told them water came from the tap and was then told to provide a receipt or serial number and a replacement would be sent and received within 10 BUSINESS days.
Sorry, there was a problem. Please try again later.Mine did the same thing, it worked fine after I removed the water filter.
Sorry, there was a problem. Please try again later.This is definitely not the experience we want you to have with your coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Sorry, there was a problem. Please try again later.Keurig support told me our reverse osmosis filtered water lacks minerals/solids needed to detect the water. VERY disappointing. Told me to use tap water, which is a stupid idea. I want clean water for health and better tasting coffee. They must be using electrical current to detect water. The old model’s use of a physical float/magnet did not have this problem. I think my only option is to open it up and disable the water detection. As in the past, Keurig makes terrible coffee machines.
Sorry, there was a problem. Please try again later.