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Hey Jen, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. If, however, you require further assistance, please don't hesitate to reach out to us at KitchenAid (800) 422-1230 M - F 8 AM to 6PM ET.
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