Questions & Answers

Q: QuestionCan this refrigerator dispense both ice and water?

• A:Answer Yes, this refrigerator has an ice and water dispenser.

Q: QuestionIs the black stainless steel finish fingerprint resistant?

• A:Answer Yes, the stainless steel finish resists fingerprints and smudges.

Q: QuestionDoes this refrigerator have a quick freeze option?

• A:Answer Yes, this refrigerator has a quick freeze option.

Q: QuestionDoes this refrigerator have humidity-controlled crisper?

• A:Answer Yes, this refrigerator has humidity-controlled crisper.

Q: QuestionAre the refrigerator shelves made of glass?

• A:Answer Yes, the refrigerator shelves are made of glass.

Q: QuestionDoes this refrigerator have a water filter?

• A:Answer Yes, this refrigerator has water filtration.

Q: QuestionWhat is the gray plastic piece that was taped to the inside of my refrigerator.? It is about 1 1/2 inches x 7 1/2 inches , a snap in plate.

Asked 5 years ago by KAGG.

• A:Answer The grey plastic piece that comes with your refrigerator is a filler plate if your fridge does not come with the Fresh Flow Air Filter system. I Googled the part number and found it on this schematic drawing.

  Answered 4 years ago by Kcars

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Q: QuestionKitchen Aid 22.6 Cu. Ft. side-by-side refrigerator Vegetables in bottom drawer are freezing. Drawers removed and find 1 inch of ice build up behind drawers. Any ideas on why this is happening?

Asked 5 years ago by Anonymous.

• A:Answer Had the same problem, also food above began to spoil or get moldy quickly. Called BestBuy, but since we didn’t pay for Geek Squad & it was over 30 days, they told us to call KitchenAid. Took us awhile to get someone (held on phone for over an hour), but when technician came out, he said there was no drain hole. This was a defective unit. He thawed out the ice, but said that it should be sent back. I notified BestBuy that they were selling defective appliances without checking them out. KitchenAid picked up the fridge & refunded our money. We definitely believe that both BestBuy & KitchenAid know about this problem.

  Answered 5 years ago by FletchVerified Purchase

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Q: QuestionCan this refrigerator replace a 12 year old built in Kitchenaid Refrigerator 36 inch with Ice & water dispenser without any modifications to the cabinetry?

Asked 6 years ago by Replacement.

• A:Answer My frig was 12 years old. I had the geek guy from Best Buy come and measure. It's free service. At first he said it would not fit. I pressed him to look closer and remeasure. It does fit. I can hardly put a piece of paper on either side but it does fit where the old frig was. I kept my old refrigerator to be sure. For $20 they will move your old frig to the garage also. Hope this helps.

  Answered 6 years ago by NonieVerified Purchase

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Q: QuestionDoes the ice maker make crushed ice, besides the cubes, as does my current older KitchenAid?

Asked 5 years ago by JayLo.

• A:Answer Yes. You may select regular ice cubes...which are actually a bit small, or crushed ice.

  Answered 5 years ago by FlipFlopDrewVerified Purchase

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Q: QuestionIs the refrigerator noisy? Loud?

Asked 4 years ago by penny.

• A:Answer Yes, motor is so loud and grindy

  Answered 4 years ago by Dabby

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Q: QuestionThere's a wall on the left side of my space How much room do I need to the left of the fridge to allow the freezer door to open to 90 degrees Important: if I can only open the freezer door to 90 degrees, will I be able to get the freezer drawers out?

Asked 5 years ago by timr07.

• A:Answer The counter-depth option allows an even profile with the counters which is awesome, but in my experience, getting drawers out has been an issue. Mine is in the corner so there's a wall to the right and a dishwasher on the left, and both have restricted getting the drawers out. However, opening the doors enough to get the drawers open to get stuff out (90 degrees) has worked fine. I couldn't do w/o the counter-depth option bc it's a small kitchen. For the occasional times when I have to remove the drawers I've had to bring the whole refrigerator out from the back wall, then push it back.

  Answered 5 years ago by Flipat60

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Q: QuestionIs it possible to get different door handles for this model?

Asked 2 years ago by Puffles.

• A:Answer Hello Puffles, we can only recommend the handles that the Refrigerator is manufactured with. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionIs the Kitchenaid counter-depth refrigerator 6366742 quieter than Whirlpool model588FIHZ?

Asked 5 years ago by pam.

• A:Answer We've had ours for just over a year. It is very quiet. We'd had the 'sister' KitchenAid to this newer model; both counter-depth, pretty much without issue (the earlier KitchenAid lasted 10 years, and quite suddenly, the compressor died and we needed to replace the frig very fast or lose $$ in the frozen goods inside). To us, they are the same Whirlpool/KitchenAid quality that we expect for our money. The only complaints we have about this new model: it seems to have a smaller interior space; I can only imagine that the insulated walls have been bolstered; the freezer also seems to be smaller. The other design complaint is the lack of shelf support options that are molded into the side walls. Three drawers (different depths) must be at the bottom, and three shelves for the upper portion only have four shelf supports options. The door bins: there are two wider bins for the upper and the covered, butter bin at top. There are two narrow bins seated across from the drawers when closed. There are lots of notches molded in the door so you have flexibility to accommodate the different heights of condiments, milk cartons, etc. I'm finding I could use another bin to utilize more refrigerator space, but can't find it (yet). I have my own question about that on this forum. The ice maker has worked beautifully and when it fills and ice drops, is probably the noisiest part of its operation.

  Answered 5 years ago by Flipat60

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Q: QuestionWhat is the width of the refrigerator shelves?

Asked 5 years ago by Shelves.

• A:Answer 17.5" wide

  Answered 5 years ago by PixmamanVerified Purchase

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Q: QuestionWill a large pizza box fit in the fridge?

Asked 6 years ago by Jay.

• A:Answer No, I don’t think a large pizza box will fit .

  Answered 6 years ago by Sam11581Verified Purchase

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Q: QuestionMy area has very hard water. Does the filter on this model also filter the water to the ice maker, or just the water dispenser? I’m wondering if I need to install an in-line water filter just for the ice maker.

Asked 6 years ago by Victoria.

• A:Answer I think the the filter treats both drinking and ice water. However, you should check this with KitchenAid. However, I don't think the filter removes hard water ions.

  Answered 6 years ago by homeowner

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Q: Questionwhat are min clearances; refrigerator to barriers at top, sides, back, in inches?

Asked 6 years ago by Arow.

• A:Answer The stated unit size is correct......except you should an extra inch to the required installation depth to accommodate the electric and water line.

  Answered 6 years ago by CharlesVerified Purchase

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Q: QuestionHow does I remove the light bulb from top of the refrigerator?

Asked 6 years ago by GaryA.

• A:Answer GaryA, page 19 of the User Guide advises how to change the bulb. We've included the link for the guide below. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances! https://www.whirlpool.com/content/dam/global/documents/201504/owners-manual-W10768783-RevB.pdf

  Answered 6 years ago by KitchenAidTeam

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