Questions & Answers

Q: QuestionI purchased this unit. The doors open to wide and hit my wall. Can you limit the doors from opening all the way out?

Asked 2 years ago by Fridgedoor.

• A:Answer Hi Fridgedoor. Unfortunately, you are unable to prevent the Refrigerator doors from opening all the way. We apologize for any frustrations you may have experienced.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionIs the height adjustable and if so can I get the ranges

Asked 2 years ago by Anonymous.

• A:Answer Hello! No, the height is not adjustable. We greatly apologize.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionWhat is the breakdown on height on the refrigerator and freezer doors/drawer? I see total height but cannot find a breakdown. Thank you!

Asked 2 years ago by Colleen.

• A:Answer Hello Colleen, we greatly apologize, we do not have the breakdown on height for just the doors and drawer. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: Questioni like to put in a glass of iced tea to chill in the freezer for a half hour or so is there a place to put that without it spilling. Thank you

Asked 2 years ago by mdavis.

• A:Answer My refrigerator is not working properly . called the manufacture. hopefully it can be fixed.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionMy space is (h. 71 1/8" x w. 36" x d. 24") so the 70 7/8" height would work. Can you tell me where the 71 7/8" hinge height comes into play from the rear of the unit, if it's outside of 24" I'm good to go with this.

Asked 2 years ago by MikeP.

• A:Answer I don't know but be careful. The hinge is 7 inches long. We had to hire a handyman to cut about 1/2 inch of our cupboard away to get the fridge to slide back.

  Answered 2 years ago by Anonymous

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Q: QuestionHow wide is this refrigerator?

Asked 2 years ago by Korbyn.

• A:Answer Hello Korbyn. This Refrigerator has a width of 35 and 13/16 inches. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionWhat are the various filters and supplies needed to be replaced on the KitchenAid Refrigeratior Model KRFC704FPS every six months. I need names/part numbers.

Asked 2 years ago by Rey.

• A:Answer Hello Rey, you would need to replace the water filter EDR2RXD1. We hope this helps.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionCan you open the vegetable drawers if the door cannot open more than 90 degrees?

Asked 2 years ago by againstawall.

• A:Answer Hello! The drawers may be obstructed from fully opening. Thank you for your inquiry on our KitchenAid appliances.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionWhen was this model year made?

Asked 2 years ago by lol.

• A:Answer Hello, this model was originally produced around 2015.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionHi, We're interested in this refrigerator. You offer free delivery; does that include installation and taking away the older frig? If not, what additional charges would such labor entail?

Asked 2 years ago by JMD24014.

• A:Answer We haven't received the Fridge yet...but by being a total tech member we are supposed to receive free install. no additional labor charges other than purchasing accessories like hoses and needed material. Don't know the answer to hauling old fridge

  Answered 2 years ago by JoshVerified Purchase

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Q: QuestionWhat is the depth of the refrigerator without the doors?

Asked 3 years ago by Mike.

• A:Answer Slightly over 2 feet. However, on the back there is about a 2" plastic protector to keep the back components of the fridge / electrical cord from being crushed

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionMy brand new refrigerator has the tiniest light in the freezer drawer. It does not light up much of the freezer. Is this normal? It is very dark and hard to see what is inside.

Asked 3 years ago by LindaD.

• A:Answer You are not alone and it’s normal. The placement of the light is also not ideal and seems like a design issue.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: Questioni have exactly 71" inches. Are the hinges optional for this fridge? does it have any feet that can be removed? I have one on order and am thinking i may need to cancel it if not. thank you

Asked 3 years ago by Anonymous.

• A:Answer Hello, please refer to the Owners Manual for instructions how to remove the hinges and feet. Here is a link to this model's Owners Manual. https://bit.ly/3BrstGA. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionDoes it have an inside ice maker?

Asked 3 years ago by Anonymous.

• A:Answer Hello! Yes, this model has an Ice Maker inside. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionI got the herb container but there was no marinating pan. Was that supposed to come with the fridge? I don’t see an option to purchase separate?

Asked 3 years ago by GSki.

• A:Answer Hi, I'm not sure why the KA team said it doesn't come witj it, it's shown in the photos, video, and it's item #21 in the parts list under shelf parts. It should have come with your unit - provided we are talking about the small metal drawer on the left that slides under the shelf.

  Answered 3 years ago by RobinFLAVerified Purchase

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Q: QuestionHAS ANYONE ELSE HAD PROBLEMS WITH THEIR REFRIGERATOR COOLING? MY REFRIGERATOR HAS BROKEN DOWN TWICE IN 8 MONTHS!!! FIRST THE REFRIGERATOR STOPPED COOLING AND NOW BOTH REFRIGERATOR AND FREEZER STOPPED WORKING DUE TO COMPRESSOR.

Asked 3 years ago by Clint.

• A:Answer Hello, Sorry to hear about what is happening to your refrigerator. I would advise to contact Best Buy to see if they can schedule a service call for a service technician to come take a look at your product to see what is going on. Hope this helps! - Whirlpool Central Advisors

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionHow do I turn in the ice maker

Asked 3 years ago by Anonymous.

This question was asked about the related product: KitchenAid - 23.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer There is a switch inside that needs to be turned on. It is on the door panel but on the inside

  Answered 1 year ago by Dev24

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Q: QuestionHow can i remove my new fridge to demo mode ?

Asked 3 years ago by Poke.

• A:Answer Hello Poke, to Enter or Exit Showroom mode by pressing and holding °F/°C and DRAWER at the same time for 3 seconds. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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Q: QuestionWhat size filter fits this model?

Asked 3 years ago by Filtersize.

• A:Answer Hello Filtersize, the filter you are needing is EDR2RXD1. We hope this helps.

  Answered 3 years ago by KitchenAidTeam

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