Questions & Answers

Q: QuestionThe dispenser kicks out water chilled to 50 degrees (at least that is what the manual says). Is there a way to change this to a colder temperature?

Asked 4 years ago by LikesColdWater.

• A:Answer Hi LikesColdWater, unfortunately, there are no options to change the water temperatures that come out of the unit.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWhat is causing the ice in the ice holder to melt and then freezer so it want come out the ice dispenser on the door have took all the ice out and started it over and it keeps doing to same thing

Asked 4 years ago by Deb.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer Hello Deb! We are terribly sorry to hear about your concern. We would recommend contacting KitchenAid at 800-422-1230. We are available Monday & Tuesday 8:00 am - 8:00 pm and Wednesday through Friday 9:00 am - 7:00 pm. They will be better able to assist you.

  Answered 2 years ago by KitchenAidTeam

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Q: QuestionWhat model# of water filter does this refrigerator use?

Asked 4 years ago by Pancho.

• A:Answer Whirlpool pur filter 2 (orange and white) - they don't last as long as advertised.

  Answered 4 years ago by Jules

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Q: QuestionIs there ice in the freezer drawer also

Asked 4 years ago by Colleen.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer Colleen, the Ice Maker is only located in the Refrigerator door. We hope this helps!

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWhat are all the dimensions on this frig

Asked 4 years ago by Anonymous.

• A:Answer Hi, The dimensions on this unit are Depth 31 1/2", Width 35 13/16" and Height 71 7/8". We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDo you have maintenance people out in Detroit area I need somebody to come and check the fridge it’s not cooling I think I tried to rest the temperature and still it’s not cooling good and I didn’t put food in it for the past week, the freezer is hood

Asked 4 years ago by Nori.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer Hi Nori, We do have service technicians all through out the US. To determine who we use in your zipcode we would recommend to contact KitchenAid customer service. They can better assist with this. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionDo the electrical outlet or the water supply have to be in any specific location in the wall behind the refrigerator to insure a proper connection, and without extrusion into the refrigerator space and the refrigerator can be put all the way to the wall?

Asked 4 years ago by RKTSDT.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer Hi RKTSDT, to determine the location of the connection need in your home we would recommend to review the installation instructions. We hope this helps.

  Answered 4 years ago by KitchenAidTeam

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Q: QuestionWhat is the little stainless steel tray that slides under one of the shelves in the fridge designed for?

Asked 5 years ago by Lynne.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer Hi Lynne. That shelf is an under-shelf storage. We hope this helps!

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionHow do I unlock icemaker

Asked 5 years ago by Anonymous.

• A:Answer Hi, Touch and hold CUBED ICE for 3 seconds to unlock the dispenser.Hope this helps.

  Answered 5 years ago by KitchenAidTeam

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Q: Questionhow can left door be raised? instructions only for right door

Asked 5 years ago by Anonymous.

• A:Answer Yes, the instructions can be applied for both doors.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionIs the inside of the freezer a large square area? Or does it have some funky slated design that limits the actual freezer space? If possible, could you please send me a photo of the inside? Thank you!

Asked 5 years ago by Freezer.

• A:Answer Freezer, this Freezer has 6.30 cubic feet and there is not limited space.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionI want to purchase this refrigerator to go with my KA appliances. I've read every review on the internet, my question is has this fridge been updated to fix the known issues? The model number has not changed so I question if the issues have been resloved

Asked 5 years ago by Neverbuysamsung.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer I am in the same boat..i want to buy but not sure after reading all the reviews. can anyone pls address this question.

  Answered 5 years ago by saishrao

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Q: QuestionI have had this refrigerator for about 8 months now and two of the plastic door bins have broken. Can these be replaced?

Asked 5 years ago by Gman.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer Hi Gman. We are sorry to hear that your Door Bins have broken. Please call us at 1-800-422-1230 at your earliest convenience. We are open Monday through Friday from 8:00 am-8:00 pm EST.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionFor some reason my refrigerator is not cooling like it use to what do I do

Asked 5 years ago by Anonymous.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer Hello, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionDoes this model come standard with a wine rack?

Asked 5 years ago by Kklrx7.

• A:Answer Hi Kklrx7, this KitchenAid® Refrigerator does not have a wine rack.

  Answered 5 years ago by KitchenAidTeam

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Q: QuestionI have a KRFC704FPS it just turned 2 years old. The temperature control I had set on 37 and 0. For some reason it went into C mode and is set at 3c and -18c. I tried to put it back to F but when you try to adjust the temperature to 37 and 0 it will not

Asked 6 years ago by catlady.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer To view temperature in degrees Celsius, touch and hold the [°F/°C] button for 3 seconds and the temperature display will change. To return to Fahrenheit, touch and hold the [°F/°C] for 3 seconds and the temperature display will change.

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionCan you open the right produce drawer with the left door closed?

Asked 6 years ago by Sm.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer No

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionAre the interior shelves glass or plastic?

Asked 6 years ago by DEC51.

This question was asked about the related product: KitchenAid - 23.8 cu. ft. 36" Counter-Depth French Door Platinum Interior Refrigerator with PrintShield Finish - Stainless Steel with PrintShieldâ„¢ Finish

• A:Answer Hello DEC51! They are glass shelves. Thank you for your inquiry on our KitchenAid appliances.

  Answered 6 years ago by KitchenAidTeam

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Q: QuestionDoes the stainless steel version have the temperature on the door?

Asked 6 years ago by Temp.

• A:Answer Temp, yes the temperature is on the door. To view temperature in degrees Celsius, touch and hold the [°F/°C] button for 3 seconds and the temperature display will change. To return to Fahrenheit, touch and hold the [°F/°C] for 3 seconds and the temperature display will change. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!

  Answered 6 years ago by KitchenAidTeam

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