“We just purchased. Regarding the upper rack where you place your cups and glasses. When you pull out the rack, is there supposed to be tension on the rack when you pull it out so it stays in place? Want to make sure there isn't something defective.”
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jhawk95, the rack should glide, but there should be some tension so the rack stays in place. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our KitchenAid appliances!
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